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Free-online migration: unable to send emails

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lyndonp
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Registered: ‎15-06-2007

Re: Free-online migration: unable to send emails

You might have hit on something. We noticed Greenby have created a new email address so for example:-

Username fredxy
Original PN email fred@fredxy.free-online.co.uk

New account/email created by Greenby
fredxy@fredxy.free-online.co.uk

Sending to the original and the additional one both work ok so it all appeared to be ok as she received emails to get her original email address on switchover.

Just checked and the Mailbox is fredxy@fredxy.free-online.co.uk and not fred@fredxy.free-online.co.uk as it should be and was at PN

It’s my sis in law so haven’t got access to try and set it up different at the mo.

If we are thinking right the issue and mistake is by Greenby in creating the mailbox.

And yes get the blue ticks on setting the SMTP port.
lyndonp
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Re: Free-online migration: unable to send emails

Greenby (or their AI bot!) has replied and confirmed the SMTP username should be fredxy+fred (i.e. username+mailbox name)

Don't know why that has occurred on the switchover but just need to see my sis-in-law to change it

(They are still saying the port should be 25 though!)

Townman
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Re: Free-online migration: unable to send emails


@MaxSync wrote:

@Townman  it would be interesting to know using your email diagnostics, whether port 2525 responds on Greenby ?


Port 2525 does not respond on either the old servers nor the Greenby service.  I would not have expected it to, as 2525 is a substitute for 25 which ought never to be used in the first place for email message submissions.

Whilst looking for some official designation for port 2525, I came across this discussion of the various SMTP, ports which to use and which not to use, a discussion I grow weary of - port 587 is the ONLY approved port for email message submission.  Far too many configuration guides - including Plusnet's and Greenby's - get this fundamentally WRONG: port 25 is reserved for MTA to MTA message relay.

SMTP Ports Explained: Choosing the Right Port (25, 465, 587, 2525) - MailerSend

 

@lyndonp 

Aside for the questionable advice you have been given, something is not clear in your experience: there should be ZERO need to change anything around the migration.  You have been using the Greenby SMTP proxy for weeks - that connection is UNCHANGED.  I have escalated the reported experience.

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MaxSync
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Re: Free-online migration: unable to send emails


@Townman wrote:

 


Port 2525 does not respond on either the old servers nor the Greenby service.  I would not have expected it to, as 2525 is a substitute for 25 which ought never to be used in the first place for email message submissions.

 

@Townman  -  Thanks for checking that, as now we have a definitive answer that port 2525 isn't an option.

 


@Townman wrote:

... I grow weary of - port 587 is the ONLY approved port for email message submission. 

 

It is impossible to provide absolute guidelines on these things as everything in the communication chain has to work.

For example, my daughter has had her own domain name and hosted email with IONOS since she was eleven years old.  From initial setup her email SMTP used port 587 which worked perfectly at home, at two schools, various local clubs, sixth form college, multiple UK and foreign holidays, coffee shops, airports, travelling around Europe for a year, etc.  However, on arriving at university "halls of residence" the campus network seemed to be blocking SMTP port 587, so she was forced to use SMTP port 465 for the year that she was living there.

So even when the approved port 587 between the email client and the email servers is correct and has been working for years, if the local internet connection has some sort of port filtering, then some experimentation might be needed.

Townman
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Re: Free-online migration: unable to send emails

Interesting: Port 25 being blocked is a common practice; its original premise was to prevent connection to third party mail services from inside a corporate network.  That ensured that the only way to send emails from within the network was via the network’s own (tracking) mail services.  That’s how my corporate network was run … but oddly port 587 was not blocked!

Outbound port 587 being blocked leaving 465 open  simply identifies a network engineer who does not have a clue what they are doing.  In bound blocking might have some merit … if they were running a mail service.  An email provider not offering 587 as an in bound port to enforce encryption on port 465 might make a smattering of sense (crass approach may be) but blocking it outbound to force the use of 465 is utterly stupid.  It’s obsolete and the target service might not support such obsolescence.

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lyndonp
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Re: Free-online migration: unable to send emails

Thank you for your assistance @Townman I would be interested to know what if any feedback you get.

My sis in law is coming round tomorrow night and we will see if it works. I have a slight fear the catch all cannot be turned off as it stands as her email address fred@ is possibly being fed into the setup catch all of the fredxy@ which is the mailbox but I will look at that also. I notice new mailboxes can be created on Greenby like they could on the old PN email so maybe I need to create fred@ for her(?) I will turn catch all off first and see if she still receives fred@. I have sneaky feeling she won't!

All seems not quite right on this migration somehow, and just to add to that....

....whilst out this morning I oveheard 2 ladies talking and one saying she was having email trouble and could receive but not send which was causing her issues organising an Xmas event. I thought I'd ask if she was on PN and had been moved to Greenby this last week - turns out she had! How many more?

Do you know the timescales of the PN migration? I'm just concerned as my Father in law has a plus.net email. Are the various domains being done in stages starting with free-online maybe? If so, I would suggest they halt migration until these issues are understood and resolved.

Townman
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Re: Free-online migration: unable to send emails

@lyndonp 

I think all is reasonably fine with the migration process - what’s here is being transferred to there without issue with integrity.

There are though issues with Greenby’s build and function where aliases are concerned.  It is reported to be fixed, but my tests continue to fail.

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Silverwhistle
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Re: Free-online migration: unable to send emails

Yes:

Incoming Port: 110

Outgoing Port: 587

No SSL

I've even been able to revert to using Apple Mail, instead of Outlook. I hadn't been able to send on Apple Mail for a couple of years.

Townman
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Re: Free-online migration: unable to send emails

@Silverwhistle 

All without encryption - not overly wise / the best practice.

Odd that you have not been able to get Apple Mail to work though.

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Silverwhistle
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Re: Free-online migration: unable to send emails

I meant: Apple Mail works now, but I had had problems with it earlier when plusnet was running free-online, for a couple of years. I think it may have been re: the password issue.

Silverwhistle
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Re: Free-online migration: unable to send emails

Will it still work if I turn SSL on? Having finally got things working, am nervous about playing around with it…

Townman
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Re: Free-online migration: unable to send emails

POP3 should be port 995 with SSL

SMTP port 586 with STARTTLS (or SSL on iPhones).

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Silverwhistle
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Re: Free-online migration: unable to send emails

Thanks!

Silverwhistle
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Re: Free-online migration: unable to send emails

Tried that – doesn't work. Won't connect. Again, Greenby was quite firm on 'No SSL', so not v surprised at that.

Townman
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Re: Free-online migration: unable to send emails

Sorry, there was a typo SMTP is port 587.

Greenby is absolutely wrong, TLS/SSL is available for POP3 / IMAP with STARTTLS on SMTP.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.