'Forced' move to EE

[#1]

A friend of mine, a long time Plusnet customer with broadband, telephone and email has had the ‘we’re moving you to EE’ email.  As far as I can tell she has not been migrated to Greenby so  am I correct in thinking that she will;

1.  Get a new EE router which looking at the EE forum appears to be total rubbish
2.  Lose her Plusnet email address (assuming she has not been migrated to Greenby)
3.  If the answer to [1] is yes who sets it up to all the various WiFi devices etc

Unfortunately she is totally non techie and lives too far away for me to be able to help. She panicking at the prospect, in particular at losing her email.

Recently another friend in a similar scenario but with BT moved to Sky after multiple broken appointments with EE.  In that case BT email is still usable to send and receive although only via BT webmail. Is the same true of Plusnet email.

[#2]

@Batfrog 

The WiFi devices are relatively easy to sort. You simply go into the Admin page of the new Router and change the SSID and password to that already in use. One device rather than many.

Brian

[#3]

@Batfrog 

Recently another friend in a similar scenario but with BT moved to Sky after multiple broken appointments with EE.  In that case BT email is still usable to send and receive although only via BT webmail. Is the same true of Plusnet email.

I'm afraid not, unless the email has migrated to Greenby, then any access to email is lost when the Plusnet account is closed.

[#4]

Every forum has folks that have a problem and start by blaming the ISP supplied Hub / Router,
it is so much easier than RTFM for the kit they have just bought but no clue how to configure !

[#5]

Sorry, are you saying that when someone is moved to EE their existing email address will disappear?

That's pretty [-Censored-]ty service to someone like my 86 year old dad, who will have no idea how to go about contacting everyone who uses his current one.
Will he get a new one? I read the letter but I didn't see anything about email in it.

That will be me having to drive back up to Yorkshire to try and help him sort it all out.

[#6]

@OriginalBigBri 

Exactly, if their email is a Plusnet one and not yet migrated to Greenby. I suspected that this was the case now confirmed by @MisterW  (post #3) and NO he won’t get a new one from EE. Strangely there is a workaround for ex BT customers being forced to move to EE but not Plusnet – same BT group.