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Failed mail

Community Veteran
Posts: 1,576
Thanks: 3
Registered: ‎13-04-2007

Failed mail

I work for pchelpforum  and I cant get any mail from the forum as people get this message
SMTP error from remote mail server after initial connection:
host mx-ironport.core.plus.net [84.92.1.97]: 554-mx.ptn-ipin02.plus.net
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.
They have just changed their isp last week what can be done as I need the emails to operate
1 REPLY
Superuser
Superuser
Posts: 6,812
Thanks: 879
Fixes: 56
Registered: ‎30-07-2007

Re: Failed mail

Quote
They have just changed their isp last week what can be done as I need the emails to operate

Looks like their ISP's email server has a poor reputation for sending SPAM and has been blacklisted.
Check its reputation here http://www.senderbase.org/ and their ISP needs to sort it out.