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Failed mail

samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Failed mail

I work for pchelpforum  and I cant get any mail from the forum as people get this message
SMTP error from remote mail server after initial connection:
host mx-ironport.core.plus.net [84.92.1.97]: 554-mx.ptn-ipin02.plus.net
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.
They have just changed their isp last week what can be done as I need the emails to operate
1 REPLY 1
MisterW
Superuser
Superuser
Posts: 10,291
Thanks: 2,906
Fixes: 218
Registered: ‎30-07-2007

Re: Failed mail

Quote
They have just changed their isp last week what can be done as I need the emails to operate

Looks like their ISP's email server has a poor reputation for sending SPAM and has been blacklisted.
Check its reputation here http://www.senderbase.org/ and their ISP needs to sort it out.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.