Emails rejected by gmail.com ...
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Re: Emails rejected by gmail.com ...
17-07-2023 12:04 PM
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@OriginalBigBri wrote:
@Gandalf - thanks for that. How can I see the SPF record? In my domain admin screen, it just shows the "please-add..." MX record and my 2 "A" records.
I'll send an email to someone an address that always fails, as a test.
Does this comment infer an expectation that the result of doing this will be seen in the user portal?
... if yes, then I guess that I need to update the standard guidance ... 🤔
As advised by @Gandalf the result can be observed using MXTools (or nslookup) ... but the successful submission of an email to Gmail is a good acid test too!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails rejected by gmail.com ...
17-07-2023 3:24 PM
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Thankyou @Townman and @Gandalf .
I do indeed now have SPF records sorted, and the friend with the gmail account who never got my emails, and for who I always got a bounce message just confirmed he received one with no warnings.
Thanks ever so much.
@Townman wrote:
Does this comment infer an expectation that the result of doing this will be seen in the user portal?
... if yes, then I guess that I need to update the standard guidance ... 🤔
Yes, but that's not to say your guidance is flawed - far more likely I just didn't read enough of it.
That tool will come in very useful. Thanks again.
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