Emails not arriving at destination

[#1]

My wife is having problems with her sent emails not arriving at their destination - well not for four or five days. What is going on?

[#2]

Who is she sending them to, and what does her email address end in - (.plus.com), or something else?

[#3]

Her emails end in *.plus.com and she has sent to several different emails. She sent a test one to my gmail account at 11.45 this morning which hasn't arrived yet.

[#4]

OK. This looks like another one for the email experts (that's not me).

@Townman  / @MisterW  ?

[#5]

@Tiffin57 

She sent a test one to my gmail account at 11.45 this morning which hasn't arrived yet.

That's not unexpected , its an ongoing problem sending to gmail see here https://community.plus.net/t5/Email/Problems-sending-PN-email-to-Gmail-addresses/m-p/2013223#M50713

and if the other addresses are Microsoft ones e.g outlook, hotmail etc then that's also been a problem recently.

[#6]

@MisterW Thank you for your reply. I notice from the link to another thread regarding this issue that Plusnet were looking into this four weeks ago(!), but there is obviously still an problem. Is there another way round this? It's really important as my wife uses her plus.com address for her business.

[#7 · Accepted solution]

Instead of addressing the emails to <address>@gmail.com , try <address>@googlemail.com . They are the same address but apparently processed differently by gmail

[#8]

Yes, that worked. Emails were received immediately. Thank you for that. But Plusnet really need to get this sorted their end!

[#9]

@Tiffin57 With respect, it is gmail/googlemail who have caused the issue, and PN ARE trying to resolve it.

[#10]

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@Tiffin57 wrote:

Yes, that worked. Emails were received immediately. Thank you for that. But Plusnet really need to get this sorted their end!

---

Indeed - Plusnet are working darned hard trying to fix what Google broke ... with very few clues as to what Google needs for this work, which works with Microsoft and apparently Googlemail...

Sometimes the emails get through promptly, sometimes they do not, like a bad song - no rhyme, no rhythm! 

[#11]

Yes, that worked. Emails were received immediately. Thank you for that. But Plusnet really need to get this sorted their end!

So to be clear , when you send an email to the same actual mailbox but using a different address, Gmail accepts one but not the other. How is that not a Google problem ?

[#12]

Yes, that worked. Emails were received immediately. Thank you for that. But Plusnet really need to get this sorted their end!

So to be clear , when you send an email to the same actual mailbox but using a different address, Gmail accepts one but not the other. How is that not a Google problem ?

[#13]

The current user experience is not dissimilar to the malarky Gmail played a few years ago ... same email sent to various Gmail users...

• @googlemail - delivered instantly
• @gmail - PAID FOR mail box - delivered immediately
• @gmail - FREE mail box - very variable between a few minutes and may be never

This is NOT an email sending issue, but a delivery acceptance issue - essentially Gmail is saying I'll not accept delivery now to this lowly FREE Gmail user (for no given reason) you can try later...

The real question to ask is why is Gmail treating its non-subscription user base in such a shameful manner?  Might the answer be that there is no revenue at risk.

Gmail might claim that this is something to do with managing spam ... ignoring the fact that they / their users are the largest source of spam email.

[#14]

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@Townman wrote:

Gmail might claim that this is something to do with managing spam ... ignoring the fact that they / their users are the largest source of spam email.

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As one of my accounts has been finding out for the last three/four months.

[#15]

The "Fix" in this thread didn't fix it for me I'm afraid. I've been having problems sending emails for 4 weeks now, ever since I renewed my Broadband Contract with Plusnet (ironic, coincidence, or because of??).

Basically, I can't rely on any emails I send actually arriving at their destination - sometimes they do (after taking several hours) and sometimes they don't arrive at all. This applies to Gmail, Hotmail, and any other type of account I've sent to, e.g. a business's own named account ending in .co.uk.

I have a Gmail account myself, which I've had to resort to as a means of communicating with anybody. This has been sending instantly using the same hardware and software as I use for Plusnet emailing.

I have tried sending Plusnet emails to my own Gmail account and met with the same results. As suggested in the "fix" in this thread, I have today sent Plusnet emails to my Gmail account, but changed the suffix to Googlemail instead. I am still waiting for them to arrive, now an hour after sending. So it certainly hasn't "fixed" my issue.

I am left wondering if my renewal of the Broadband contract has itself caused this problem for some reason. Have any of the Server configuration parameters changed for example, and no-one has told me? 

Can anyone please tell me what the current Server names and Port Numbers should be set to for both Thunderbird email program (on my laptop) and Gmail app in my Android smartphone? Perhaps these need to be changed for some reason.

Any other suggestion for a FIX would be most welcome. I reported the problem to Plusnet Support 3 weeks ago and a "ticket" was raised but I am still waiting for a response. 

[#16]

Server settings can be found in the email server diagnostics topic.

This having a correlation with you changing your contract is nothing more than a coincidence.

These issues are completely connected to the draconian actions of Microsoft and Gmail towards the Plusnet and similarly configured email providers.  Treating all users.plus.com customers as the same bulk sender is utterly bonkers.

Work continues on finding practical mitigations.