I have two email accounts with PN, one going back to the time of the billing issues several years ago and a newer account created when I had to have a new set of logon credentials. Both have worked fine and i assumed they would be transfered to Greenby however I on 17 Dec ie yesterday, I received emails sent to two of my Alias email addresses (account name + user) saying:
Username: xxxxx+yyyy
You are receiving this message as your mailbox has not been accessed since: 2024-01-02 15:24:51
We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.
To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/
We will only keep archived email for a limited period of time, after which it will be permanently deleted. Kind regards, Plusnet customer support
https://portal.plus.net/
The quoted accounts are checked daily via MS Outlook and I have regular emails in them over the past 12 months, latest 6 December.
Any thoughts
