Emails Archived

[#1]

Hi, my Plusnet emails were recently archived as I hasn't logged in for some time. Can anyone help me to restore these?

Many thanks

[#2]

Hi there,

Have you received an email which suggests we've archived your mail?

If so could you private message me what it says in the email including the date we sent it? 

[#3]

Hello there!

(@aa0000: I'm taking advantage of your post... hope you don't mind!)

Hi Gandalf,

I think I might have the same problem as aa0000

I've seen what you asked aa0000 to message you privately: I did try to see whether I could do the same, but cannot find a way to do so.

(I'm new to the community, and when I clicked on the only "private message" on your personal profile page, I got "You do not have sufficient privileges for this resource or its parent to perform this action.")

Would you be able to advise on a way to un-archive the emails that even new members could access?

Thanks!

My problem in more detail:

I have not checked my inbox for a while, and a few days ago I received a letter advising the email had been archived.. it suggested the following:

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/

(the link in the notification is hardly helpful, if I can be honest.. maybe it's me being not so bright, but at that link I cannot find a way to raise a ticket... would it not be more to the point to link the ticket raising page directly?)

[#4]

@kolerovicbof Unfortunately to prevent spam accounts, Plusnet have some security measures in place to stop new member's PM people. So you will need to post 4 more times (I believe the post count is 5 ) and have been logged onto the site for more than 10 minutes. Then you will be able to PM staff.

[#5]

Hey @kolerovicbof,

Thanks for reaching out to us! Since you're unable to send a PM on the forum, I've logged a support ticket on your account for us to communicate on. You can access this here. Please let me know once you've had a chance to read and respond to the ticket and I'll get back to you asap