cancel
Showing results for 
Search instead for 
Did you mean: 

Email server problem?

Community Veteran
Posts: 2,377
Thanks: 244
Fixes: 2
Registered: 04-08-2009

Email server problem?

Access is suddenly either timing out or very slow intermittently. Problem somewhere?
Keeps throwing this up..
-ERR Temporary problem, please try again later
133 REPLIES
Moderator
Moderator
Posts: 26,933
Thanks: 1,737
Fixes: 131
Registered: 14-04-2007

Re: Email server problem?

I had a request from Outlook for login details about 10 minutes ago but it all seems ok now.

Customer and Forum Moderator.

Community Veteran
Posts: 2,377
Thanks: 244
Fixes: 2
Registered: 04-08-2009

Re: Email server problem?

Yes, seems to have sorted itself out.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Email server problem?

Just seen this happening from here and we've spotted some of the servers appearing in our monitoring.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 13,421
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Email server problem?

Some of the mail servers are under pretty heavy load. Our engineers are looking into it ...
[quote author="Service Status"]Email collection problems (71753) - NEW
We have received a number of reports from customers who are having intermittent problems collecting their email or logging into our Webmail service.
Our network engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,421
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Email server problem?

Should be alright now:
[quote author="Service Status"]Email collection problems (71753) - UPDATE
This is an update to this afternoon's post about the intermittent problems some customers may have been experiencing collecting their email and accessing our Webmail service.
Our engineers have carried out some remedial maintenance and normal service has been resumed.
We'll leave this service status thread open overnight whilst we monitor the platform and will post another update early tomorrow morning.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

niko
Grafter
Posts: 199
Registered: 30-01-2012

Re: Email server problem?

hi bob iam still having problems with roundcube and basic ,timing out ,cannt connect to imap (sp ?)server ect
Community Veteran
Posts: 2,377
Thanks: 244
Fixes: 2
Registered: 04-08-2009

Re: Email server problem?

It's happening again!
Socket Error: 10060, Port: 110, Protocol: POP.A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: Email server problem?

problems here too. outlook keeps prompting for server p/w
Moderator
Moderator
Posts: 26,933
Thanks: 1,737
Fixes: 131
Registered: 14-04-2007

Re: Email server problem?

While reading this thread I have just received another request for login details from Outlook.

Customer and Forum Moderator.

Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Email server problem?

I can't login to webmail at all. Keep getting "Connection to IMAP server failed" or "Login failed".
Also yesterday when I was logged in it kept logging me out after a few minutes.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Email server problem?

Yep, we're seeing the same again. It's being worked on and we'll update the service status asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Email server problem?

Also a CAPTCHA box has suddenly appeared on the login page - never seen that before (I'm not on a plusnet connection).
Community Gaffer
Community Gaffer
Posts: 13,421
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Email server problem?

That should happen Peter if your IP address is recognised as non-UK.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Email server problem?

Same here "Connection to IMAP server failed"