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Email server problem?

nozzer
Hero
Posts: 3,298
Thanks: 738
Fixes: 3
Registered: ‎04-08-2009

Email server problem?

Access is suddenly either timing out or very slow intermittently. Problem somewhere?
Keeps throwing this up..
-ERR Temporary problem, please try again later
133 REPLIES 133
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
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Registered: ‎14-04-2007

Re: Email server problem?

I had a request from Outlook for login details about 10 minutes ago but it all seems ok now.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
nozzer
Hero
Posts: 3,298
Thanks: 738
Fixes: 3
Registered: ‎04-08-2009

Re: Email server problem?

Yes, seems to have sorted itself out.
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Email server problem?

Just seen this happening from here and we've spotted some of the servers appearing in our monitoring.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,274
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Registered: ‎04-04-2007

Re: Email server problem?

Some of the mail servers are under pretty heavy load. Our engineers are looking into it ...
[quote author="Service Status"]Email collection problems (71753) - NEW
We have received a number of reports from customers who are having intermittent problems collecting their email or logging into our Webmail service.
Our network engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,274
Thanks: 4,048
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Registered: ‎04-04-2007

Re: Email server problem?

Should be alright now:
[quote author="Service Status"]Email collection problems (71753) - UPDATE
This is an update to this afternoon's post about the intermittent problems some customers may have been experiencing collecting their email and accessing our Webmail service.
Our engineers have carried out some remedial maintenance and normal service has been resumed.
We'll leave this service status thread open overnight whilst we monitor the platform and will post another update early tomorrow morning.
Kind regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: Email server problem?

hi bob iam still having problems with roundcube and basic ,timing out ,cannt connect to imap (sp ?)server ect
nozzer
Hero
Posts: 3,298
Thanks: 738
Fixes: 3
Registered: ‎04-08-2009

Re: Email server problem?

It's happening again!
Socket Error: 10060, Port: 110, Protocol: POP.A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
PhyllisTyne
Aspiring Pro
Posts: 716
Thanks: 49
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Registered: ‎30-08-2007

Re: Email server problem?

problems here too. outlook keeps prompting for server p/w
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Email server problem?

While reading this thread I have just received another request for login details from Outlook.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: Email server problem?

I can't login to webmail at all. Keep getting "Connection to IMAP server failed" or "Login failed".
Also yesterday when I was logged in it kept logging me out after a few minutes.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Email server problem?

Yep, we're seeing the same again. It's being worked on and we'll update the service status asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: Email server problem?

Also a CAPTCHA box has suddenly appeared on the login page - never seen that before (I'm not on a plusnet connection).
bobpullen
Community Gaffer
Community Gaffer
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Re: Email server problem?

That should happen Peter if your IP address is recognised as non-UK.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Anotherone
Champion
Posts: 19,107
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Registered: ‎31-08-2007

Re: Email server problem?

Same here "Connection to IMAP server failed"