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Email server playing up?

Community Veteran
Posts: 2,329
Thanks: 237
Fixes: 2
Registered: 04-08-2009

Email server playing up?

Intermittently getting this error message this morning, about 50% of the time...  is there a problem?

Socket Error: 10060, Port: 110, Protocol: POP.A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

14 REPLIES
hazzardboy7
Grafter
Posts: 64
Registered: 26-09-2012

Re: Email server playing up?

same here, started last night, still the same this morning

leo5
Hooked
Posts: 6
Thanks: 1
Registered: 23-08-2017

Re: Email server playing up?

Same problem I think.

Started last night, unable to download emails on desktop, laptop and tablet but oddly phone was still downloading mails up to 10 minutes ago now it too is dumb.

Community Veteran
Posts: 2,329
Thanks: 237
Fixes: 2
Registered: 04-08-2009

Re: Email server playing up?

Could someone have a look at this please? It seems permanent now.

jab1
All Star
Posts: 1,907
Thanks: 424
Fixes: 6
Registered: 24-02-2012

Re: Email server playing up?

shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Email server playing up?

Quite odd, working one minute, then failing the next! (Only receiving mail not sending)

Astral42
Newbie
Posts: 4
Registered: 23-08-2017

Re: Email server playing up?

Hi, new to this forum. Had "An error occurred with the POP3 mail server. Mail server mail.plus.net responded:" when trying to download emails. Been like it since 22nd at about mid day. Nothing changed on my systems. Tried to call helpline (30 minute wait), system suggested to fill in a report form online and of course there isn't one!

Can't even be sure this message will load as I can't verify the email to make my logon live......

Email will go out but not in and I can pick up emails that arrive on my old BT ISP address (A year since cancelling and it's still working!)

 

mikann
Newbie
Posts: 1
Registered: 23-08-2017

Re: Email server playing up?

Same problem, will receive Gmail but not plusnt mail.  Error ox800ccc90

g3ucq
Grafter
Posts: 113
Registered: 18-04-2009

Re: Email server playing up?

Yes, email download is all over the place. One second it works then it doesn't.

John

busylizzie
Hooked
Posts: 7
Registered: 23-08-2017

Re: Email server playing up?

I use Pegasus mail to to pick up POP3 emails. I have started getting the message "15: Peer connect failure (the host has refused the connection)" most times I try to collect messages. Some get through though.

Broadband (browser) access seems fine, running at 18Mb/s which is about usual.

From the replies I'm guessing other people are having problems accessing plusnet email servers.

 

Superuser
Superuser
Posts: 9,577
Thanks: 955
Fixes: 54
Registered: 06-04-2007

Re: Email server playing up?

A problem did prevent Plusnet email collection using POP3 until around 6pm. However it should be OK now.

David
g3ucq
Grafter
Posts: 113
Registered: 18-04-2009

Re: Email server playing up?

Yep. OK now.

busylizzie
Hooked
Posts: 7
Registered: 23-08-2017

Re: Email server playing up?

 

As far as I can tell there were at least two threads about this problem, starting on Tuesday. My first action when I realised something was wrong was to look at PlusNet's email service status. This indicated that the last problem had been in May.

Why wasn't some indication shown in the email service status?

 

g3ucq
Grafter
Posts: 113
Registered: 18-04-2009

Re: Email server playing up?

Yes, I looked at the status as well and saw nothing about an email problem.  Therefore I assumed the problem was at my end and checked all my account settings and wasted a lot of time doing that. Sometimes it worked and other times not.

"Do us Proud" Plusnet. Live up to your slogan please.

Superuser
Superuser
Posts: 9,577
Thanks: 955
Fixes: 54
Registered: 06-04-2007

Re: Email server playing up?


g3ucq wrote:

Yes, I looked at the status as well and saw nothing about an email problem.


You are right, notification of this problem via service status should have been done. The SUs have raised poor communication of this matter into the business.

David