Email saying greenby migration although already migrated

[#1]

Spoke to Tech support.  Apparently it is all my fault for not knowing I had 2 separate accounts. One called namesurnme which has a plusnet email which I have never used and the other called name.surname which had the ic24 email.  Only the plusnet email was migrated in January. I have never been told to stop using the ic24 email which I have had for many years. Now that I have left Plusnet because I wanted to retain my landline i will have to pay Greenby £15 to use ic24 after the migration. Am I the only one with legacy email who didn't understand this. I still used plus.net when I logged into my ic24 email so it wasn't obviously separate from plusnet. 

[#2]

Regarding your two accounts, if you want to give up the Plusnet address and substitute it for the free 2 years deal with the IC24 one, you need to call Plusnet and ask.

I did ask tech support whether this was possible and was told it couldn't be done. Whether Greenby would do this after migration i don't know. I'll get a non-isp email address and start moving everyone to the new one.

[#3]

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@tonywag wrote:

... I'll get a non-isp email address and start moving everyone to the new one.

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Time is of the essence. You have 30 days after the address is transferred before you either pay or the address goes offline.