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Email rejected as spam by Plusnet

NigelDave
Newbie
Posts: 2
Registered: ‎18-07-2023

Email rejected as spam by Plusnet

Any thoughts welcomed on this issue.

 

avasin-peh-002.plus.net rejected your message to the following email addresses:

Your message couldn't be delivered because the recipient's email server (outside Office 365) suspected that your message was spam. To fix this, try to modify your message, or change how you're sending the message, using the guidance in this article: E-mailing Best Practices for Senders. Then resend your message. If you continue to experience the problem, contact the recipient by some other means (by phone, for example) and ask them to ask their email admin to add your email address or your domain name (the text after the "@" symbol in your email address) to their allowed senders list.

For Email Admins
When Office 365 tried to send the message to the next email server outside of Office 365 the external email server returned the error below. This indicates the recipient's email server (or their email filtering service) suspected the sender's message is spam. If the sender isn't able to fix the problem by modifying their message then contact the recipient's email admin and ask them to add your domain name, or the sender's email address, to their list of allowed senders.

While the sender may be able to alter the message contents to fix this, it's likely that only the recipient's email admin can fix this problem. Unfortunately, Office 365 support is unlikely to be able to help fix these kinds of externally reported errors.

 

avasin-peh-002.plus.net gave this error:
Remote server returned message detected as spam -> 552 Spam Message Rejected

Tags (2)
3 REPLIES 3
jab1
Legend
Posts: 17,425
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Email rejected as spam by Plusnet

@NigelDave As the Email experts on this Community forum are busy elsewhere, a couple of questions from someone with limited knowledge - (1)did the email contain a number of external links? (2) was it copied to a number of recipients?

John
NigelDave
Newbie
Posts: 2
Registered: ‎18-07-2023

Re: Email rejected as spam by Plusnet

Yes that could be the problem.

jab1
Legend
Posts: 17,425
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Email rejected as spam by Plusnet

Most likely - that combination, or either of them separately in volume will trigger the CloudMark spam scoring.

John