Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Email not updating on HTC One
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Email not updating on HTC One
Email not updating on HTC One
30-09-2014 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Issue just happened recently. Webmail shows I am receiving emails but when I update on my phone the last email showing is 28th September. No settings have been changed in my phone and the account was working fine for months. Have tried deleting and reinstating the account, but no joy!
Any ideas?
Thanks,
Ross
Any ideas?
Thanks,
Ross
Message 1 of 2
(700 Views)
1 REPLY 1
Re: Email not updating on HTC One
01-10-2014 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Ross,
How are you accessing the mailbox on your phone? Using IMAP or POP3?
If you're using IMAP and Webmail works, then so should your phone (Webmail access is over IMAP). You are using the same username for both aren't you?
If you're using IMAP and you don't mind reconfiguring stuff, then it might be an idea to try clearing the app data on Android.
How are you accessing the mailbox on your phone? Using IMAP or POP3?
If you're using IMAP and Webmail works, then so should your phone (Webmail access is over IMAP). You are using the same username for both aren't you?
If you're using IMAP and you don't mind reconfiguring stuff, then it might be an idea to try clearing the app data on Android.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 2
(369 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page