Email not deleting, Folders for draft ,sent, & del... - Plusnet Community

Email not deleting, Folders for draft ,sent, & deleted missing

Posts: 66

Thanks: 11

Email not deleting Folders for draft ,sent, & deleted all missing

other folders are out of usual order

when deleting a red box flashes up about (triangle sign) xxxxxxxxxxwith the server to fast to read properly

14th May all ok yesterday

KenM

16 REPLIES 16

Posts: 25,662

Thanks: 11,066

Fixes: 200

How are you accessing email?

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Posts: 66

Thanks: 11

just standard plusnet email

Posts: 25,662

Thanks: 11,066

Fixes: 200

Do you mean the webmail browser interface or some other email client?

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Posts: 66

Thanks: 11

the webmail browser interface ( just very basic no domains or third parties collecting mail)

Posts: 25,662

Thanks: 11,066

Fixes: 200

This is nothing to do with domain names, inbound routing etc, but rather the behaviour of the webmail client, which I will escalate.

Which email brand?

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Posts: 66

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just plusnet

my email xxxxx @xxxx.plus.com

Thanks

Posts: 9

Thanks: 1

Yes,it looks like someone has changed the folder named "deleted items" to "trash"and when you press symbol "delete items" you get error message. The same error message happens with "mark as spam" folder.

The 4 folders normally always at the top of the folders list have been moved as well.

It was not broke so why has some one tried to fix it?.

Posts: 66

Thanks: 11

Just trired deleting again

message Server Error UID Copy Error in Imap command

Posts: 25,662

Thanks: 11,066

Fixes: 200

Everyone please sit tight!

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Posts: 13

Thanks: 4

Fixes: 1

Oh good, not just me. I did notice things looked different this morning, and I get the same IMAP command error message when trying to delete anything.

Posts: 17

Thanks: 1

Same here. I also note that the tab has changed to say "Roundcube Webmail".

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Should be sorted by 10:15.

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Posts: 13

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Fixes: 1

Cheers, Looks like the folder list has reverted and I can now delete emails again.

Posts: 25,662

Thanks: 11,066

Fixes: 200

Note to all - you will need to log out and log back in again.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.