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Email not deleting, Folders for draft ,sent, & deleted missing

kenm
Rising Star
Posts: 65
Thanks: 11
Registered: ‎03-07-2014

Email not deleting, Folders for draft ,sent, & deleted missing

Email not deleting Folders for draft ,sent, & deleted all missing 

other folders are out of usual order

when deleting a red box flashes up about    (triangle sign)  xxxxxxxxxxwith the server  to fast to read properly

14th May all ok yesterday

KenM

16 REPLIES 16
Townman
Superuser
Superuser
Posts: 25,621
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Registered: ‎22-08-2007

Re: Email not deleting, Folders for draft ,sent, & deleted missing

How are you accessing email?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kenm
Rising Star
Posts: 65
Thanks: 11
Registered: ‎03-07-2014

Re: Email not deleting, Folders for draft ,sent, & deleted missing

just standard plusnet email

Townman
Superuser
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Re: Email not deleting, Folders for draft ,sent, & deleted missing

Do you mean the webmail browser interface or some other email client?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kenm
Rising Star
Posts: 65
Thanks: 11
Registered: ‎03-07-2014

Re: Email not deleting, Folders for draft ,sent, & deleted missing

the webmail browser interface  ( just very basic no domains or third parties collecting mail)

Townman
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Re: Email not deleting, Folders for draft ,sent, & deleted missing

This is nothing to do with domain names, inbound routing etc, but rather the behaviour of the webmail client, which I will escalate.

Which email brand?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kenm
Rising Star
Posts: 65
Thanks: 11
Registered: ‎03-07-2014

Re: Email not deleting, Folders for draft ,sent, & deleted missing

just plusnet

my email    xxxxx @xxxx.plus.com

Thanks

aries99
Hooked
Posts: 9
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Registered: ‎13-01-2014

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Yes,it looks like someone has changed the folder named "deleted items" to "trash"and when you press symbol "delete items" you get error message. The same error message happens with "mark as spam" folder.

The 4 folders normally always at the top of the folders list have been moved as well.

It was not broke so why has some one tried to fix it?.

kenm
Rising Star
Posts: 65
Thanks: 11
Registered: ‎03-07-2014

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Just trired deleting again

message   Server Error  UID Copy Error in Imap command

Townman
Superuser
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Re: Email not deleting, Folders for draft ,sent, & deleted missing

Everyone please sit tight!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

john_chandler
Dabbler
Posts: 13
Thanks: 4
Fixes: 1
Registered: ‎09-06-2020

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Oh good, not just me. I did notice things looked different this morning, and I get the same IMAP command error message when trying to delete anything.

Davidspeers
Dabbler
Posts: 17
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Registered: ‎01-03-2018

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Same here.  I also note that the tab has changed to say "Roundcube Webmail".

Townman
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Re: Email not deleting, Folders for draft ,sent, & deleted missing

Should be sorted by 10:15.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

john_chandler
Dabbler
Posts: 13
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Registered: ‎09-06-2020

Re: Email not deleting, Folders for draft ,sent, & deleted missing

Cheers, Looks like the folder list has reverted and I can now delete emails again.

Townman
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Re: Email not deleting, Folders for draft ,sent, & deleted missing

Note to all - you will need to log out and log back in again.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.