Email not being received

[#1]

I’ve managed to access webmail through Greenby. It looks like I’m in the same boat as you @LeeMichelle. I see no new emails in Greenby since Tue 09:03 i.e. the same as I have been seeing from Plusnet in Outlook on iphone and desktop. Outbound mailing is ok.

i did wonder if there was an issue with exceeding the storage limit but ruled that out - there’s plenty of capacity available. 

Note: I see access to email will expire in 30 days. I thought I saw there was a 2 year free period in one of the other threads. I am happy to pay the £15 once things are working, but some clarity would be welcome. (I may revise this and jump ship if amateur hour continues.)

In the absence of any comms I’m waiting this out. However, overall, this is a pretty lousy experience and far from seamless. Not a great intro to Greenby/ exit from Plusnet.

[#2]

When I first signed on to Greenby today there was a splash screen saying there was a 2 year free period which is what we were originally promised. 

For anyone else I would strongly recommend getting a screenshot of this if you see it!

[#3]

Hi.

As a legacy FNN user I'm just wishing to chip-in here...

My migration seems to have gone okay, although I'm still trying to figure out my additional mailboxes...

I reconfigured my Outlook without hassle.  Others report missing emails yet my inbox, folders and outbound are all present - on Outlook that is, which I'd re-added post migration.

I've never liked nor used webmail - which does seem to be stuck post-migration.  No updates have since occurred, yet Outlook shows various and ongoing changes and is based on the latest settings. Urgh.

A lot of discomfort, somewhat, sadly...

[#4]

The 2 year free period applies if you are a Plusnet broadband customer. (Thank you ChatGPT) 

[#5]

Like many others, I have not received any emails for a couple of days now even though I know there should be some - self sent test ones at least.

Roundcube, which webmail uses, uses PHP and I'm sure we are all aware by now companies are having issues trying to patch to a new version to avoid exploits which have come to light. So I'm trying to be patient and understanding about the missing emails - at least for now.

[#6]

Fair point on the PHP aspect @Steve76. This is where some comms would help (or have I missed something?) 

[#7]

I’ve had a small number of new emails - hopefully the backlog (6 days worth) will follow….