Email login problem

[#1]

Hi all, looking for some advice

Have been using my plusnet email address for years with no problem, in the last couple of days I cannot sign in (from my phone) through the samsung email app

If I goto webmail I can log in and see my emails etc

I have checked the settings as stated by Plusnet (BTW they haven't changed)

Is anyone else having the same problem?

As the emails are in the middle of changing servers is it likely this is the issue?

Thanks for any help

[#2]

@ScottyKernow  As you can sign into webmail, but not on your phone, I would suspect the phone, personally.

The move to Greenby has nothing to do with it.

[#3]

Hi

Thanks for the reply, appreciate it

Have tried logging in from my tablet with same problem, also if I try a different email client

The webmail login only uses username/password so I know these are correct

As its been working so long I still feel its a change in the login settings...

[#4]

I can't see it being a change in the login settings, otherwise we would be seeing more reports. What actually happens when you try to log in?

[#5]

@ScottyKernow can you try the Email connection diagnostics as described here https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/200795... please and report the results

[#6]

The diagnostics might be difficult to use (if not impossible) on tablets / phone.

What would help is to know which email brand, the configuration (POP3 / IMAP), logon credentials method (account or email address) and finally being on or off the Plusnet network.

[#7]

OK

All now seems to be working

having had a bit of spare time, i thought i would try a few things including logging in from my PC

I found it was down to the password (which i have been using for years)

if i use my OLD password it works

Don't understand it, nothing has changed for ages!

Appreciate all your help guys