Email is hopeless

[#1]

its hopless.. tonight and most other nights. it takes forever to load (ok so thsy say it might be slow)but its a joke on the time it takes but when it finally loads the screen is blank...its a [-Censored-] service. 

[#2]

Strange, @alexwoodage . If your email is a 'whatever@youraccountname.plus.com' one, you are not moving just yet anyway.

Check your ticket history - there should, possibly, be a notification in there.

[#3]

im not raising a ticket..i was insulted last time with them saying well it seems ur the only one its happening to..supprize suprize loads chipped in saying theirs was the same as well..

[#4]

@rehtnap2023 My message was not to you, and in any case did not say 'raise a ticket' - it was to @alexwoodage , suggesting he checked his ticket history for the notification email he says he never received.

[#5]

FWIW, I am not entirely convinced that what folks are seeing is all entirely down to the degraded mail server performance.  My Outlook365 client has only just picked up emails seen hours ago on my iPhone.

Same mailbox, same IMAP service, same network ... different email client.  Go figure!

[#6]

@Townman is it possible that the IMAP service (IMAP.plus.net) is passing your request to different internal servers to fullfill the request. Some form of round-robin load sharing happenning within Plusnet?

Different servers - different results, and very random!

[#7]

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@jab1 wrote:

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@alexwoodage wrote:

Stumbling across this thread, is the first I have heard about the email service being outsourced to a third party! Surely plusnet should have notified customers of upcoming changes!

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They have  done - notifications have been sent to your default mailbox and/or your notification address, if different.

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Honestly, I'm only aware that Plusnet is moving email/hosting to a new provider because of these forums. I receive emails about other things, but have never been contacted directly to say this is happening. It's clear that a lot of people haven't been notified, even now.

I appreciate the *.plus.com addresses are probably going to be the last to move over, and that (in theory) we will be told 30 days in advance, but I would've expected some kind of information when the decision was made to outsource. I've always been more than happy with the service, but it seems like this migration process has had a lot of communication and technical problems. I'm blaming the higher ups, rather than the people having to undertake this exercise.

[#8]

@jab1 

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@jab1 wrote:

Well, @mavison , I certainly received a notification to my notification address on 13/05/2025 , and a further one to my 'username@username.plus.com' address a couple of months back - don't know exactly when, as it got deleted, having no useful information in it.

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You may have, and I did get a 30 day warning for my account for next Monday. However one son's account has had no warnings, but got a welcome to Greenby email this morning (and is now having problems which I still have to investigate). My other son's account is apparently due to be migrated this week, but also has not had a 30 or 60 day warning. Neither son has had any warnings about the impending phone changes either ... but they both get their bills. It seems communications are not always working.

[#9]

Between 9.10 & 9.30 I managed to get in and reply to one email

it took ages to compose and  send,  cannot check if it actually went as nothing in left folder column (sent etc )

always loading or refreshing or server problems

I had notification of move FROM monday 17th Nov 2025

xxxx@xxxx.plus.com

Ken

[#10]

You’re doing better than me all I’ve had all morning since 7 is that the imap force9 server isn’t responding. Cant download any emails far less send one. I think you must have to be lucky polling at the right time but it’s certainly a useless service considering the hundreds of £thousands PN must haul in every month!

[#11]

Hi - I had a notice that plusnet was moving it's email service to Greenby some weeks ago now.  I am also told that the system is slow due to the move.    I'm lucky in that I have another email source, which I'm now using pretty much all the time because if I can get onto my Plusnet emails, it takes SLOW, or STOP..  So does anybody here know what's going on?

[#12]

Thank you to those who reported issues yesterday. I've discussed the issues to try to help improve the situation. 

[#13]

I don't generally use webmail, but today I wanted to report and move a spam message on my joint address (with my husband) into the relevant folder. No emails appeared at all and it was refreshing itself and then flashing up messages at the top of the page (just left it running till I gave up). I'll try again another day but for me it's not crucial as I collect my email on the Mail programme on my computer and on my phone. Must be a total pain for anyone relying on webmail though.
I've not been told when my mail is being moved yet, so assume it's general for all users.

[#14]

Hi,

Someone, somewhere has done something - my webmail (*@<username>.plus.com) is running like lightning!

I've been logging in and out of various mailboxes, searching and it's not been this quick for a long time.

[#15]

Oh the irony!

Only now that my email seems to be working again have I just received two Plusnet emails dated yesterday welcoming me to Greenby!

I'd like to have had some warning before the change as I lost access to all email history in my F9 account until just now.

I had no prior warning that I was being migrated that day, only an email from last May informing me of the plan to do so "soon".  

I do seem to have recovered all the missing email history now so, fingers crossed, we are good to go.  

Some improvements to the comms would help other users if the migration is ongoing.