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Email down again?

James_B
Community Gaffer
Community Gaffer
Posts: 548
Thanks: 1,073
Fixes: 14
Registered: ‎10-09-2024

Re: Email down again?

Hi @Townman,

Yes, we're seeing the same via monitoring.

I'll share any new updates here.

James

tonyodonnell
Dabbler
Posts: 15
Thanks: 8
Registered: ‎28-09-2020

Re: Email down again?

It seems to be down again. Noting being received and webmail not accessible

 

-Simon-
Hooked
Posts: 5
Registered: ‎15-09-2025

Re: Email down again?

Mine did work briefly around 9:15am but has since stopped. Same error as before using Webmail via Browser and Mail Client.

I am using a not yet migrated @ic24.net address.
TrevorAtNo16
Dabbler
Posts: 22
Thanks: 3
Fixes: 1
Registered: ‎07-04-2022

Re: Email down again?

Just started working again, thanks to all who are helping.  Will monitor and post any further issues.

masont
Dabbler
Posts: 12
Thanks: 3
Registered: ‎11-11-2021

Re: Email down again?

email came back this morning,

BUT...

the all too familiar outlook.com issue has reappeared:

Diagnostic-Code: smtp; 550 5.7.1

 

kayeb
Dabbler
Posts: 14
Registered: ‎07-05-2026

Re: Email down again?

I’ve had an issue for about 2-3 days where I can send an email when I’m on WiFi but not when on 4 of 5 g. I’ve not migrated yet.
Im getting emails in though.
Townman
Superuser
Superuser
Posts: 28,766
Thanks: 12,969
Fixes: 241
Registered: ‎22-08-2007

Re: Email down again?

That is an entirely unrelated issue ... covered elsewhere on multiple occasions.  Your SMTP configuration MUST have user name and password configured.  At the moment, being migrated makes no difference to sending (unless you have closed your Plusnet account).

This thread is about getting emails IN (not out) ... which you declare to not be an issue for you.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

James_B
Community Gaffer
Community Gaffer
Posts: 548
Thanks: 1,073
Fixes: 14
Registered: ‎10-09-2024

Re: Email down again?

Hi Everyone,

This issue should now be resolved.

Thanks for your patience.

James

kayeb
Dabbler
Posts: 14
Registered: ‎07-05-2026

Re: Email down again?

Sorry for clogging up the thread 😔 .Won’t do it again ….