cancel
Showing results for 
Search instead for 
Did you mean: 

Email down again?

James_B
Community Gaffer
Community Gaffer
Posts: 546
Thanks: 1,067
Fixes: 14
Registered: ‎10-09-2024

Re: Email down again?

Thanks to everyone who flagged this - the email issue has now been resolved. We’ll continue to monitor things closely, but please let us know if you notice any further problems.

James

nclark777
Rising Star
Posts: 61
Thanks: 6
Fixes: 2
Registered: ‎21-09-2015

Re: Email down again?

Hi

 

 All seems to be hunky dorey again.

 

Thanks to all.

 

Neil

Townman
Superuser
Superuser
Posts: 28,762
Thanks: 12,968
Fixes: 241
Registered: ‎22-08-2007

Re: Email down again?


@James_B wrote:

Thanks to everyone who flagged this - the email issue has now been resolved. We’ll continue to monitor things closely, but please let us know if you notice any further problems.

James


@James_B 

It is still lumpy - either the sticky plaster has come off, or the roll out of the fix across the estate is taking time.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nclark777
Rising Star
Posts: 61
Thanks: 6
Fixes: 2
Registered: ‎21-09-2015

Re: Email down again?

I spoke too soon.

 

Its all off again.

 

cant even get into webmail now

 

First error message couldn't connect to the server.

 

second response when i tried ...error message no data was saved?Huh

 

Nd

Townman
Superuser
Superuser
Posts: 28,762
Thanks: 12,968
Fixes: 241
Registered: ‎22-08-2007

Re: Email down again?

Both of those errors are connected to authentication failure.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

annjenni19
Dabbler
Posts: 13
Thanks: 7
Registered: ‎03-10-2025

Re: Email down again?

We are getting the following error message at the moment:

Task ‘****@*********.co.uk - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

James_B
Community Gaffer
Community Gaffer
Posts: 546
Thanks: 1,067
Fixes: 14
Registered: ‎10-09-2024

Re: Email down again?

Monitoring has picked this up - I'm just waiting for more information from our Incident Management Team.

James

annjenni19
Dabbler
Posts: 13
Thanks: 7
Registered: ‎03-10-2025

Re: Email down again?

Emails have come through just now. Thanks.

nclark777
Rising Star
Posts: 61
Thanks: 6
Fixes: 2
Registered: ‎21-09-2015

Re: Email down again?

Same here.

 

Ok again

Will let it run its course over today .

 

Thanks

 

N

Mad_Moggies
Aspiring Pro
Posts: 1,320
Thanks: 69
Registered: ‎01-08-2007

Re: Email down again?

All fine here this morning. Emails from yesterday evening picked up and webmail letting me log in (mostly to report junk emails for the past few days, unfortunately!). Thanks

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS and Firefox user with latest versions of both
Mad_Moggies
Aspiring Pro
Posts: 1,320
Thanks: 69
Registered: ‎01-08-2007

Re: Email down again?

Thanks @Townman for passing this on to those who were able take action and get the relevant people to sort out the problems. Much appreciated!

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS and Firefox user with latest versions of both
Mad_Moggies
Aspiring Pro
Posts: 1,320
Thanks: 69
Registered: ‎01-08-2007

Re: Email down again?

@nclark777 those were the self same error messages I was getting last night on webmail, when I tried accessing it after my Mail program on the computer and phone couldn't pick up any Plusnet emails.
All working fine for me now, so hope it will be for you too.

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS and Firefox user with latest versions of both
robski1
Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 7
Registered: ‎06-11-2008

Re: Email down again?

was OK for a few minutes but failed again, cannot get in to webmail aswell.

TrevorAtNo16
Dabbler
Posts: 21
Thanks: 3
Fixes: 1
Registered: ‎07-04-2022

Re: Email down again?

I am getting the errors again.  No access to email via clients or Webmail.  Please advise, thanks