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Email disappears before being read.

Townman
Superuser
Superuser
Posts: 23,259
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Email disappears before being read.

‎09-06-2021 4:32 PM

@cyrilclark1 wrote:

or get her own Plusnet address.

I think that will probably solve the problem for the future.

Thank you again for all your wisdom! It is very much appreciated.

You can have as many email addresses on your Plusnet account as you want.  Just got to "Manage My Email" in the user portal.

Note that the username for "secondary" email addresses (as they are called) is accountname+mailaddress

 

To explain...

  • Your primary email address (probably mail@account.plus.com or account@account.plus.com) has the user name "account"
  • A secondary email address (say wife@account.plus.com) has the user name "account+wife" which needs to be used when configuring the email address on any device

There is no reason why you should not set that up today!!!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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cyrilclark1
Rising Star
Posts: 230
Thanks: 15
Registered: ‎22-01-2012

Re: Email disappears before being read.

‎11-06-2021 8:41 AM

Thank you again - I'll certainly get on with setting up my wife's email account.

I have really appreciated all your advice; the issue of the missing emails was a complete mystery. Thanks to you I now know why it happend.

With kind regards.

 

 

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