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Email deleted accidentally

JES-forum
Newbie
Posts: 3
Registered: ‎22-04-2023

Email deleted accidentally

I accidentally deleted email over 11 days old about an hour ago and need to recover those emails from the backup server images - can you help?

Tags (1)
4 REPLIES 4
Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Email deleted accidentally

If you deleted them via an IMAP client - can they be found in the deleted items folder?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JES-forum
Newbie
Posts: 3
Registered: ‎22-04-2023

Re: Email deleted accidentally

No they are not in the deleted items folder - I looked there and in the trash folder first. I need the emails to be restored from a backed up image of the email server from before yesterday evening.

JES-forum
Newbie
Posts: 3
Registered: ‎22-04-2023

Re: Email deleted accidentally

Townsman can you use your line into the business to raise this issue directly, a fix is straightforward but it requires Plusnet's email server team to act within a short window

jab1
Legend
Posts: 17,032
Thanks: 5,453
Fixes: 254
Registered: ‎24-02-2012

Re: Email deleted accidentally

@JES-forum  - How do you know a fix is straightforward - are you an IT professional?

John