I received an email message from Plusnet telling me that I had used more than 75% of my mailbox capacity. The allocated allowance is stated as 1GB.
I have since managed to delete a number of larger messages residing in Inbox and Sent folders, but Webmail (Roundcube) isn't working for me right now so i cannot see the impact of my efforts.
Would someone from Plusnet be able to provide me with an update of my current mailbox sizes? The email I received did include this information for each of the two mailboxes i have set up for my account.
Also, what happens when messages are moved to Archive - do just older messages get moved or the whole mailbox, and how easy are they to retrieve?
I would not hold out too much hope of seeing a request for a mail store utilisation update report from here, as staff coverage is somewhat thin whilst there is a good deal of WFH ... which has some limits on back end system access. I suggest that you respond to the ticket which advised of the FUP warning (if still active). See the PN ticket link below.
When a mailbox is 'archived', the whole mailbox is archived.
The restoration process is simple enough, though getting activated is a bit of a challenge, which is why the SUs asked Plusnet to implement that stick topic on this subject - just place a request for a restore there and it gets picked up without the need to phone up to request a restore.
You note that webmail "is not working for you" ... did you perchance use the advice I gave elsewhere to sort the mailbox by size to help focus the clean-up? If yes, then to regain optimal performance, you need to use the slow performance "fix" again to set the sort sequence to NONE rather than a specified sequence.
Did you change any of the delete management options I also mentioned?