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Email Archived

Newbie
Posts: 2
Registered: ‎26-01-2020

Email Archived

Hi,

I haven't accessed my email for quite a while and i've received this:-

You are receiving this message as your mailbox has not been accessed since:

2019-03-06 09:05:44

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

Can someone tell me how to unarchive it please?Huh

Thanks,

 

Craig

6 REPLIES 6
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Email Archived

 

HI @CCJO951

 

Thanks for getting in touch - I've taken a look at the account which I can find via our community profile, however, there doesn't seem to be any email archive issues present in relation to that account.

 

Could you please drop me a PM with the account username/email address that this relates to and I'll take a look?

 

Thanks

 

Dave

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Email Archived

 

Hi @CCJO951

 

Thanks for the PM.

 

I've taken a look at the account you've provided and it's the same one I had reviewed prior to my previous response.

 

The only mailbox on that account is the one that is referenced here - no other mailbox has ever been created as far as I can see and there's no reference to any email account being archived on that account either.

 

Could you please send me a screenshot of the notification you've received advising that your mailbox has been archived?

 

Thanks

 

Dave

Superuser
Superuser
Posts: 16,566
Thanks: 6,779
Fixes: 62
Registered: ‎22-08-2007

Re: Email Archived

Dave,

Email archiving due to non-use does not leave a foot print in the account’s ticket history. See @JW.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Email Archived

 

Cheers @Townman - wasn't aware of that.

 

I've now responded to @CCJO951 and arranged for this to be restored.

 

Thanks

 

Dave

Newbie
Posts: 2
Registered: ‎26-01-2020

Re: Email Archived

Thanks for you help guys.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Email Archived

 

 

Anytime.