Email Archived
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Email Archived
26-01-2020 12:36 PM
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Hi,
I haven't accessed my email for quite a while and i've received this:-
You are receiving this message as your mailbox has not been accessed since:
2019-03-06 09:05:44
We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.
To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
Can someone tell me how to unarchive it please?
Thanks,
Craig
Re: Email Archived
27-01-2020 11:48 AM
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HI @CCJO951
Thanks for getting in touch - I've taken a look at the account which I can find via our community profile, however, there doesn't seem to be any email archive issues present in relation to that account.
Could you please drop me a PM with the account username/email address that this relates to and I'll take a look?
Thanks
Dave
Re: Email Archived
27-01-2020 12:21 PM
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Hi @CCJO951
Thanks for the PM.
I've taken a look at the account you've provided and it's the same one I had reviewed prior to my previous response.
The only mailbox on that account is the one that is referenced here - no other mailbox has ever been created as far as I can see and there's no reference to any email account being archived on that account either.
Could you please send me a screenshot of the notification you've received advising that your mailbox has been archived?
Thanks
Dave
Re: Email Archived
28-01-2020 9:54 AM
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Email archiving due to non-use does not leave a foot print in the account’s ticket history. See @JW.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Archived
28-01-2020 10:10 AM
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Re: Email Archived
28-01-2020 10:16 AM
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Thanks for you help guys.
Re: Email Archived
28-01-2020 10:19 AM
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Anytime.
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