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Email Admin Needed

GwyneddCouncil
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-11-2021

Email Admin Needed

Hi there, 

Is it possible for me to get in contact with a email admin via private message please? Our domain seems to have been blacklisted by PlusNet's email server. 

 

Thanks. 

7 REPLIES 7
jab1
Legend
Posts: 16,646
Thanks: 5,246
Fixes: 246
Registered: ‎24-02-2012

Re: Email Admin Needed

Is this a Business Account?

John
dvorak
Moderator
Moderator
Posts: 29,464
Thanks: 6,620
Fixes: 1,482
Registered: ‎11-01-2008

Re: Email Admin Needed

@jab1 seems a council's inbound emails to PN addresses are getting blocked - not a PN customer.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 16,646
Thanks: 5,246
Fixes: 246
Registered: ‎24-02-2012

Re: Email Admin Needed

Ah OK, @dvorak - then maybe I should tag a couple of HT members, as they may not see this. @adam945 , @Gandalf ?

John
Townman
Superuser
Superuser
Posts: 22,753
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Registered: ‎22-08-2007

Re: Email Admin Needed

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,541
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Registered: ‎21-04-2017

Re: Email Admin Needed

Thanks for your post @GwyneddCouncil and welcome to our Community Forums.

Could you drop me a private message with the bounce back you're getting and a full copy of the email headers?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 22,753
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Email Admin Needed

@GwyneddCouncil 

For the avoidance of doubt, you can send @Gandalf a PM by clicking his name on the left of the post above and then selecting SEND PRIVATE MESSAGE.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

GwyneddCouncil
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-11-2021

Re: Email Admin Needed

Hi there, Iv'e sent you a PM. Thanks!