cancel
Showing results for 
Search instead for 
Did you mean: 

E-Mail Archived

CrossLot
Hooked
Posts: 8
Registered: ‎29-04-2020

E-Mail Archived

Hi,

My wifes e-mail was archived on 17/02/2022.  Could you please restore them so that she can then go through them properly and delete all her junk mail.

Thank you,

Kevin

 

Email Ref: E1021

Tags (1)
8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: E-Mail Archived

Hi there Kevin, I'll pick that up for you. Can you send me a private message with the username for the account please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
CrossLot
Hooked
Posts: 8
Registered: ‎29-04-2020

Re: E-Mail Archived

Hi Adam,

Sent you a private message.

Thanks for your help.

Kevin

agedgopher
All Star
Posts: 491
Thanks: 306
Fixes: 15
Registered: ‎02-12-2016

Re: E-Mail Archived

@CrossLot 

Suggest you edit your post your email address is now visible to everyone. You only have minutes to delete the private info.

To send a Private Message you click on the avatar  for @adamwalker , a page will open and the private message option is on the right hand side.

CrossLot
Hooked
Posts: 8
Registered: ‎29-04-2020

Re: E-Mail Archived

Thanks have edited and sent pm as you suggested.

CrossLot
Hooked
Posts: 8
Registered: ‎29-04-2020

Re: E-Mail Archived

Hi,

Would it be possible to check the status of ticket INFOPS-72982 please.  This is to un-archive my wifes e-mail so that she can sort it properly herself.  Shes telling me this hasn't happed yet.

Thnak you

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: E-Mail Archived

Hey @CrossLot, thanks a lot for reaching out and I'm really sorry for the length of time this as taken. There was an error on the initial task that was raised and unfortunately, it wasn't followed up on. I've now re-raised it so we should expect the emails to be unarchived within the next 72 working hours. Smiley 

 Adam
 Plusnet Help Team - Leeds
CrossLot
Hooked
Posts: 8
Registered: ‎29-04-2020

Re: E-Mail Archived

Thats great.  Thanks for your help.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: E-Mail Archived

No problem at all, give us a shout if you're still having any further issues and we'll be happy to investigate. Smiley 

 Adam
 Plusnet Help Team - Leeds