Delays to email coming from PHP on Hostopia
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- Re: Delays to email coming from PHP on Hostopia
Re: Delays to email coming from PHP on Hostopia
11-04-2015 1:33 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Delays to email coming from PHP on Hostopia
11-04-2015 5:05 PM
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I sent a few test mails (with SMTP) and one got through but was bounced as spam (I've changed my F9 spam choices to not black hole).
My test mail had a simple one line message.
Copy of 'returned' mail (replaced my name with xxx for forum):
The original message was received at Sat, 11 Apr 2015 16:38:36 +0100 from [10.130.1.78]
----- The following addresses had permanent fatal errors ----- <ag@xxx.f9.co.uk>
(reason: 552 Spam Message Rejected )
----- Transcript of session follows -----
... while talking to mx.avasin.plus.net.:
DATA
<<< 552 Spam Message Rejected
554 5.0.0 Service unavailable
Reporting-MTA: dns; mailrelay2c50.megamailservers.eu
Arrival-Date: Sat, 11 Apr 2015 16:38:36 +0100
Final-Recipient: RFC822; ag@xxx.f9.co.uk
Action: failed
Status: 5.2.2
Remote-MTA: DNS; mx.avasin.plus.net
Diagnostic-Code: SMTP; 552 Spam Message Rejected
Last-Attempt-Date: Sat, 11 Apr 2015 16:43:11 +0100
Am I blacklisted somehow from Hostopia into plusnet?
Re: Delays to email coming from PHP on Hostopia
11-04-2015 7:49 PM
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Since every message I send to one of my Force9 mailboxes goes into the respective spam folder I don't think you, as an individual, are being blacklisted. I suspect the problem will affect everyone.
All my messages have come via mailrelay1c50.megamailservers.eu ([91.136.8.227]) so I wondered if just that MTA was affected. However yours seems to be via mailrelay2c50.megamailservers.eu ([91.136.8.228]) so it's both of them. I expect something has caused those Hostopia MTAs to be given a poor reputation on the Cloudmarks.
Hopefully with Bob's help we can get this resolved on Monday. In the meantime I'm going to try whitelisting my "sender" address in my spam settings.
David
Re: Delays to email coming from PHP on Hostopia
11-04-2015 11:08 PM
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Quote from: spraxyt In the meantime I'm going to try whitelisting my "sender" address in my spam settings.
Whitelisting the "sender" address (or the "From" address if a specific sender is not given) works OK. The message is still scored as spam but not tagged and it is delivered to Inbox.
Note that whitelisting doesn't work with catch-all mailboxes. *
* Edit: Whilst that catch-all restriction is stated in the MMM spam setting tool, as long as the return-path address matches the whitelist entry (full email address or just the domain) whitelisting appears to work even for catch-all addresses.
David
Re: Delays to email coming from PHP on Hostopia
12-04-2015 10:59 PM
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If I change the destination email address, it sends the results elsewhere (e.g. to a gmail address), but not to either my force9 email address nor my ccgi hosted domain address.
The sending command is:
mail($sendaddress, $subject, $messageblock, $emailheaders, "-f $emailaddress");
where the variables contain the appropriate contents.
As it has been working correctly for the best part of 10 years, I am a little concerned.
Is this a 'me-too' or are we talking something different here.
Any help appreciated.
Tony
Re: Delays to email coming from PHP on Hostopia
13-04-2015 12:27 AM
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Assuming you have "discard obvious spam" selected your messages will be vanishing. If you deselect it your messages should go into the spam folder. However if you also add whatever $emailaddress represents to your whitelist the messages will go into Inbox.
It looks like the Hostopia email servers have been given a poor reputation by the Cloudmarks. I hope Bob will be able to get this reset on Monday.
David
Re: Delays to email coming from PHP on Hostopia
13-04-2015 12:11 PM
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Quote from: spraxyt It looks like the Hostopia email servers have been given a poor reputation by the Cloudmarks. I hope Bob will be able to get this reset on Monday.
I'll see what I can do. Are people happy for me to close the Hostopia ticket in the interim whilst we look into it?
Edit: It's the hostname web1c50.megawebservers.eu in the headers that's doing it. It's matching a Cloudmark spam fingerprint. I've raised an internal problem to have somebody take a look (ref: 85535).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Delays to email coming from PHP on Hostopia
13-04-2015 1:40 PM
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So If the Cloudmark spam has been updated then that could be it
Re: Delays to email coming from PHP on Hostopia
13-04-2015 1:58 PM
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Quote Received: from mailrelay1c50.megamailservers.eu ([91.136.8.227])
by avasin09.plus.net with Plusnet Cloudmark Gateway
id FQp41q00A4tuC0T01Qp64h; Mon, 13 Apr 2015 13:49:06 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.1 cv=De+Zq5dW c=1 sm=1 tr=0
a=3aT398u7Ko4WoiXFanXEpg==:117 a=3aT398u7Ko4WoiXFanXEpg==:17 a=w9BpNiG0AAAA:8
a=0Bzu9jTXAAAA:8 a=7vtFykjVAAAA:8 a=LiQttqQpAAAA:8 a=Glt8_wKpAAAA:8
a=e9J7MTPGsLIA:10 a=6d3Lqsafku5JIbBfHmoA:9 a=CjuIK1q_8ugA:10
a=MIx-YCofsGEA:10 a=ApLdEE-6nssA:10 a=Q_x4iuBb6xUA:10
a=CM7CTpSh7ogqtxQNdRgA:9 a=2AxPVhGC_UwA:10 a=7w8gOqyzHk0A:10 a=RCP3fybNsL0A:10
Received: from web7c50.megawebservers.eu ([10.130.1.56])
by mailrelay1c50.megamailservers.eu (8.13.6/8.13.1) with ESMTP id t3DCn3e2019472;
Mon, 13 Apr 2015 13:49:03 +0100
Previously the red text spam score was 100%. (This test came from web7c50.megawebservers.eu, but I don't think the webserver number is significant - I got spam failures from several of them).
David
Edit: The quote above was from a message sent using phpmailer and localhost SMTP. I have now confirmed sending using the PHP mail function also works.
Re: Delays to email coming from PHP on Hostopia
17-04-2015 10:07 AM
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Our mail started flowing again on the 13th, BUT it has failed again today nothing since 9pm yesterday evening. Same problem web orders being placed by clients but no email confirmations being recied from PHP
Is anyone else experiencing problems?
Cheers
Mike
Re: Delays to email coming from PHP on Hostopia
17-04-2015 11:08 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Delays to email coming from PHP on Hostopia
17-04-2015 5:01 PM
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Interestingly a "lorem ipsum" test page (albeit with broken CSS and images) was spammed by gmail too. It's accepted this before.
David
Re: Delays to email coming from PHP on Hostopia
20-04-2015 7:49 PM
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David
Re: Delays to email coming from PHP on Hostopia
21-04-2015 9:39 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Delays to email coming from PHP on Hostopia
21-04-2015 11:53 AM
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David
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