Cyber Security Warning Scam?

[#1]

Hi All.

I received the below email yesterday warning my an abuse management case has been opened and my account may be suspended if I did not respond - I don't know if this is spam or genuine.

Could someone advise?

Many thanks,

Steve

=====================================================================================

This is a notification from Plusnet Cyber Security.

It has come to our attention that a source of unsolicited email has been linked to your account with us. This could have one of several possible causes, including those in the following list:
 - You are running an insecure SMTP relay or proxy software
 - Your PC is infected by an email virus, worm or trojan
 - You have a web server with an insecure Formmail script
 - You are yourself sending unsolicited email

The sending of unsolicited email (Spam) is strictly prohibited under the Terms and Conditions of service under which your account is provided. While we accept that most such occurrences are inadvertent, it is your responsibility to ensure that computers you connect to the Internet through us are configured securely and kept free of viruses.

An abuse management case is currently open against your account regarding this matter. Please read the following and take any remedial measures that are required:
 - If you run your own mail server software, ensure that it is configured only to relay mail for your computer or computers' specific IP addresses.
 - If you operate a web proxy, IP proxy, or connection sharing software of any other sort, ensure that it is configured to proxy only for your computer or computers' specific IP addresses.
 - Make sure that any server software you run, including the above, is securely configured and has all recommended fixes and security updates applied.
 - Make sure that any computer or computers that run Microsoft Windows have an appropriate and up-to-date Anti-Virus solution installed. We also strongly recommend that you employ a personal Firewall.

Any other queries you may have about the content of this mail, please contact us and we will be happy to help.

Please note that if you do not respond to this warning, your account may be suspended.

Further information on our Acceptable Usage Policy can be found here: 

<Redacted>

Email reference: EBTM

================================================================================================

[#2]

@stevie101 

I honestly can’t answer your question but am suspicious enough to remove the live link. I suggest that you ring Plusnet and ask.

Moderator's note:
Link removed from a public forum (to an area that staff can see).

[#3]

Thanks for the info'.

I've forwarded the email to Plusnet and will try to call later.

Steve

[#4]

Hi Steve,

It's legit, it's logged as ticket 248004897 in your account. 

[#5]

I've reset my password and am waiting for a response from the security team.

Thanks for the help.

Steve

[#6]

@Gandalf 

Thanks. I was suspicious as it is a http url that’s different to the https one that results from a DuckDuckGo search for Plusnet acceptable use policy.