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Collecting emails very slow, sometimes server unavailable.

nozzer
Hero
Posts: 3,298
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Registered: ‎04-08-2009

Collecting emails very slow, sometimes server unavailable.

Since last weekend POPping for emails has been getting increasingly more slow and often returns server unavailable messages. I'm now getting this more than 50% of the time.

Socket Error: 10060, Port: 110, Protocol: POP.A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Is the server under a lot of load?

7 REPLIES 7
spraxyt
Superuser
Superuser
Posts: 10,063
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Registered: ‎06-04-2007

Re: Collecting emails very slow, sometimes server unavailable.

Is this with mail.plus.net and which email client are you using?

David
nozzer
Hero
Posts: 3,298
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Registered: ‎04-08-2009

Re: Collecting emails very slow, sometimes server unavailable.

I have tried with mail.plus.net, and also used the individual IP addresses of the two load balancers (212.159.9.81 and 212.159.8.81) in case the problem which reared up some weeks ago has returned, but still slow. Using Incredimail, latest snoop-free version. My wife is using Outlook and it's the same.

Webmail is also very slow, sometimes not connecting.

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Collecting emails very slow, sometimes server unavailable.

I've just tried webmail (with a Force9 account) and got a server error FETCH 1:* ... Sad

David
nozzer
Hero
Posts: 3,298
Thanks: 738
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Registered: ‎04-08-2009

Re: Collecting emails very slow, sometimes server unavailable.

This is becoming a significant problem! Today collecting emails by POP is extremely unreliable, sometimes works, sometimes doesn't. I can't see any reference to it on the Service Status page; is it known about and/or being addressed?

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
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Registered: ‎21-04-2017

Re: Collecting emails very slow, sometimes server unavailable.

Sorry to hear you're experiencing problems with your e-mail service.

Do you have issues using IMAP too? Or is this just isolated to POP?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
nozzer
Hero
Posts: 3,298
Thanks: 738
Fixes: 3
Registered: ‎04-08-2009

Re: Collecting emails very slow, sometimes server unavailable.

Just POP for me. It's been iffy since a week last Sunday.

nozzer
Hero
Posts: 3,298
Thanks: 738
Fixes: 3
Registered: ‎04-08-2009

Re: Collecting emails very slow, sometimes server unavailable.

There's something seriously amiss with the email servers somewhere! Most of the time I get this again when POPping..

Socket Error: 10060, Port: 110, Protocol: POP.A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

@Gandalf    Did you manage to investigate this? It's more than two weeks now it's been playing up!