cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot send from Webmail

FIXED
Sleepy
Newbie
Posts: 1
Registered: ‎19-09-2025

Cannot send from Webmail

I only have access to webmail at the moment, and cannot send an email.  I just a banner "SMTP Error (554): Authentication failed."

I have tried clearing cookies and cache, Firefox, Chrome and Edge browsers on two computers on different ISPs: same result.

3 REPLIES 3
TJP
Hooked
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎10-09-2025

Re: Cannot send from Webmail

Yesterday I couldn't login to Webmail, now I can, but get SMTP Error 554 - Authentication failed.

nyorks
Newbie
Posts: 1
Registered: ‎19-09-2025

Re: Cannot send from Webmail

I have exactly the same problem, is there a way to report this to Plusnet or check if the email system is not working properly?

TJP
Hooked
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎10-09-2025

Re: Cannot send from Webmail

Fix

It's working again now.