Cannot send any Plusnet emails

[#1]

This is my first ever post in the community after being with Plusnet for many years.

On Wednesday I discovered that I could receive but not send any emails in both my email client (Outlook Classic) and in Plusnet webmail.

The error (below) is the same as has been posted in this thread and has been reported and escalated by me yesterday on support ticket Question #251675420

I, as another user in this thread, send out a weekly bulk email to 60+ people as I’m secretary of a community. I’m wondering whether this, which I last did on Tuesday,  has triggered the blacklisting as I’ve also had various non deliverables at times when sending an email to a bulk address list during recent months owing to Microsoft changing their policies in Hotmail, Live etc

Error Message in Outlook Classic

Task User1@Username.plus.com sending reported error (0x800CCC78) cannot send the message verify the email address in your account properties the server responded 550 User1@Username.plus.com sender rejected (blacklisted by local policy)

Error message in Plusnet webmail

SMTP ERROR (550) failed to set sender

User1@Username.plus.com

(<User1@Username.plus.com> sender rejected (blacklisted by local policy)).

I don’t think it’s to do with the greenby transfer as my wife on User2@sameusername.plus.com,  a different mailbox in the same account, has no problems at the moment sending emails.

It seems that 2 users in this thread have had the problem resolved and it may involve multiple servers according to plusnettony.  Can I be contacted by either @Leanne_T or  @plusnettony to resolve this please

I have done a deep scan with AVG anti-virus free and no malware was found

I don’t want to wait 6+ weeks as Darren did for this to be resolved as you now seem to know the fix. Help please.

[#2]

PM me your username please and I'll take  look. 

[#3]

Scratch my last post - I've found it, and done it. You should be OK now.

[#4]

Plusnettony to the rescue once again

Many Thanks Tony for what you did to fix it.

I think we would all like to know what is causing this problem to occur and what you have to do to fix it.

What are the chances of a re-occurence?

[#5]

@AndyS1 

The issue arises from some abuse arising involving your username and / or email address.  That does not mean that such was sent by you / your devices (though that is a possibility), nor does it mean that they were sent through your account, but they could have been.

Spoofing a sending address is exceedingly simples.

To protect services, attributes associated with abusing the service (by whatever means) get quarantined (blocked by local policy).  There is a risk that you could experience this again.

Regularly changing passwords is deemed to be best practice.

[#6]

Hi, I hope someone can help.  I've just started getting the same message as many others it seems...

Cannot send message using the server PlusNet

The sender address **me**@plus.com was rejected by the server relay.plus.net.

The server response was: <**me**@plus.com> sender rejected (blacklisted by local policy)

[#7]

Sender Domain Rejected (black listed by local policy)

This issue can report as server error 550. It typically arises where a user's email address has been abused for the purposes of sending spam emails. It has nothing to do with server settings etc.

This requires intervention by staff to determine the cause of the problem and to issue advice to check your system for viruses and malware. Only after your system(s) have been affirmed to be clean can the black listing be lifted. As a precaution, you should change the password on the affected email address.

Add your details to this thread - Cannot Send Emails and send a PM to @Leanne_T

[#8]

Hi

Thanks for your help.  I have changed my password and sent a DM to @Leanne_T as suggested.

What happens next? / How long do I expect to wait for anything to happen?

Hope to hear from you soon.

Regards

Kathy

[#9]

I would also send a private message (PM) to plusnettony who very quickly sorted it for me. I think he has the technical details of what to do as a staff member. Leanne may also have that. You need to tell them in a private message your full user name. Of course it's weekend so may be a delay in picking it up. I also registered a support call - I think the number to refer to is in a previous post of mine in this trail.

As Townman says,  best also to do a full scan of your computer. I did but it did not show anything wrong and touch wood I've had no problems since it was sorted by plusnettony.

[#10]

@KathyM 

The sender address **me**@plus.com was rejected by the server

Is that really your sender address ? or a typo ?

It should have your accountname in there i.e  **me**@<accountname>.plus.com

[#11]

Thanks Andy.  I've done as you suggested.

Fingers crossed!

Kathy