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Cannot login

penfold
Aspiring Pro
Posts: 2,328
Thanks: 29
Fixes: 5
Registered: ‎01-08-2007

Cannot login

Has greenby failed again. I keep getting told my password is incorrect but I haven't changed it. Anyone else having this issue. Also over the past couple of days I'm being spammed by multiple undeliverable messages.
3 REPLIES 3
penfold
Aspiring Pro
Posts: 2,328
Thanks: 29
Fixes: 5
Registered: ‎01-08-2007

Re: Cannot login

Seems like my account disabled on the greenby site. I've enabled it again. No idea why it's disabled
penfold
Aspiring Pro
Posts: 2,328
Thanks: 29
Fixes: 5
Registered: ‎01-08-2007

Re: Cannot login

They have got back to me asked me to change my password. Before hand if I changed my main mailbox password it would change my Plusnet account password. As I'm now with greenby I assume that's not the case
PhilipHeyes
Aspiring Champion
Posts: 1,041
Thanks: 365
Fixes: 14
Registered: ‎10-11-2021

Re: Cannot login

How to change the password for an email depends on which email servers you are using.

For Greenby hosted servers - use the Greenby portal.


For any Plusnet hosted servers there are lots, SMTP relay.plus.net is one of them,
then also use the Plusnet Members Centre. https://www.plus.net/manage_my_mail/