cancel
Showing results for 
Search instead for 
Did you mean: 

Can't collect email this morning

FIXED
Greenwalker
Grafter
Posts: 25
Thanks: 9
Registered: ‎07-11-2020

Re: Can't collect email this morning

Same here. It is showing a peak on https://downdetector.co.uk/status/plusnet/

 

beeflin
Grafter
Posts: 25
Thanks: 4
Registered: ‎27-04-2019

Re: Can't collect email this morning

Me too - another ex Freenetname account feetproductions@madasafish.com
Mad_Moggies
Aspiring Pro
Posts: 1,293
Thanks: 53
Registered: ‎01-08-2007

Re: Can't collect email this morning

Same here. Can't log in on Mail nor in Plusnet Webmail

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS15 and Firefox user with latest versions of both
pittdj70
Dabbler
Posts: 19
Thanks: 7
Registered: ‎15-04-2016

Re: Can't collect email this morning

Same here. Username or password is incorrect. Webmail is also down.

NigelHS
Dabbler
Posts: 10
Thanks: 5
Registered: ‎09-12-2019

Re: Can't collect email this morning

Us also. Looked at Downdetector - Plusnet emails in meltdown this morning. It would be helpful to know how long the fault will go on.

AlanH2
Grafter
Posts: 28
Thanks: 8
Registered: ‎29-03-2017

Re: Can't collect email this morning

Same here. Username and password invalid on all devices/browsers. Also unable to get into Webmail. Any updates on how long before we get a fix. please?

Champnet
Aspiring Hero
Posts: 2,899
Thanks: 1,088
Fixes: 15
Registered: ‎25-07-2007

Re: Can't collect email this morning

A reassuring comment from Plusnet would be helpful..........

 

chesterfield
Grafter
Posts: 2,350
Thanks: 5
Registered: ‎01-08-2007

Re: Can't collect email this morning

Yep - big panic from me this morning when I cant access webmail using the password and cant connect to imap..  Frustrating that there is no service status page at plusnet either anymore.  What clown thought that was an improvement for customer service?

mhi1
Grafter
Posts: 31
Thanks: 9
Registered: ‎24-02-2021

Re: Can't collect email this morning

I just waited on the phone for PlusNet phone support. The very polite agent said this is a known problem, the PlusNet technical team is working on fixing it, and that I should try using my email again this afternoon, when they hope to have it working.

My impression is that email is no longer properly supported by PlusNet. I hope I'm wrong about that.

 - Mark

teamdb
Grafter
Posts: 43
Thanks: 11
Registered: ‎14-05-2008

Re: Can't collect email this morning

Ahh, must be time for the annual email server failure Sad

GoSquirrel
Hooked
Posts: 7
Thanks: 7
Registered: ‎14-05-2020

Re: Can't collect email this morning

I'm back on!

SteveNET
Hooked
Posts: 6
Thanks: 9
Registered: ‎26-06-2024

Re: Can't collect email this morning

@teamdb

more like thier SIX MONTHLY FAILURE as it went down for a while only in Jan this year.

SteveNET
Hooked
Posts: 6
Thanks: 9
Registered: ‎26-06-2024

Re: Can't collect email this morning

@GoSquirrel 

Yeah, me too 🙂    Globalnet email is back up and running . . . . . . . . fingers crossed

AlanH2
Grafter
Posts: 28
Thanks: 8
Registered: ‎29-03-2017

Re: Can't collect email this morning

I'm back on.

SteveNET
Hooked
Posts: 6
Thanks: 9
Registered: ‎26-06-2024

Re: Can't collect email this morning

THANK YOU PusNET. Shame the system failed but at least you got on the case asap.  Sorted