Blacklisted By Local Policy

[#1]

Hi @AMH1970. 

Just to keep you updated we are looking into this. 

Once we have more information we will let you know. 

Katie

[#2]

Hi @Katie_B , @Peter_JW , @Christopher_G ,

Could you let me know the latest on this as I am still unable to send email and as mentioned this does not look like someone has compromised my account but that someone is spoofing my emails and I have not been able to send emails for a month now.

Thanks,

Andy

[#3]

Hi @AMH1970. 

I'm sorry that this is still not resolved. 

We have chased an update this morning and the team are still looking into this. 

As soon as we have more information we will be sure to let you know. 

Katie

[#4]

Hi @Katie_B just following up here as it has been over a month that I have not been able to send email from my account and I am not quite sure what is taking PlusNet to long to resolve this.  Thanks.

[#5]

Hi @AMH1970 

@Katie_B has been chasing this regularly since you raised this with us. I've asked our support team for an update and we'll message you when we get a reply.

Thanks for your patience so far.

Chris

[#6]

WRT The current rejected Plusnet/Greenby email issues I've just conducted a little email experiment. Trouble is, there are likely too many variables, so I am unsure of the results.

A while ago, on learning of the difficulties people were having sending emails to Gmail users I sent three separate emails to people I know personally who are on Gmail.

The format was:

To: <Gmail email address>
Subject: Just a Hello!
From: My Plusnet email address, sent via Greenby webmail

All three emails were returned undelivered by Gmail as "Likely unsolicited email" - i.e. Possible Spam

Subsequently (as I mentioned on a forum post, possibly ambiguously?), I posted an email to 'Mr Google' setting out the general problem. Have not yet had any reply (unsurprisingly), but at least it wasn't bounced!

Today, I once again sent substantially the same message to one of my Gmail friends, but with an altered Subject: "Hi <real name>". So far it has not bounced. I then resent the same message to the same Gmail user, with the original Subject: "Just a Hello!"

So far, these two recent messages have not been bounced - I have yet to receive any confirmation they have been received.
Of course, another possible variable, is what conversations BT and Plusnet may have been having with Google behind the scenes.

I also used Spamhaus to check out Plusnet and Greenby domains:

SPAMHAUS
"plusnet.com has no issues"
"greenby.com has no issues"
"mail.enmail.co has no issues"
"relay.plus.net has no issues"

Hah!

[#7]

...Spoke too soon! Now, the first email - Subject: Hi <real name> - has just been returned, rejected by Google:

Diagnostic-Code: smtp; 421-4.7.28 Gmail has detected an unusual rate of mail originating from your SPF 421-4.7.28 domain [<Plusnet username>.plus.com 35]. To protect our users from spam, 421-4.7.28 mail sent from your domain has been temporarily rate limited. For 421-4.7.28 more information, go to 421-4.7.28
https://support.google.com/mail/?p=UnsolicitedRateLimitError to 421 4.7.28
review our Bulk Email Senders Guidelines.
a640c23a62f3a-ba456403daasi67770566b.368 - gsmtp

This is getting silly now: "Gmail has detected an unusual rate of mail originating from your SPF 421-4.7.28 domain [<Plusnet username>.plus.com 35]"

So I looked up my domain on Spamhaus:

"<Plusnet Username>.plus.com has no issues"

So, Google's reason is simply spurious - an error - or something unknown is going on.

[#8]

@pvmb 

My wife replied to a live.co.uk address about an hour ago, it bounced!

With luck and a fair wind we will be rid of this Plusnet/Greenby debacle by tomorrow, having moved our domain, website & mail to another provider.

Good Luck to all you remainers.

[#9]

The second email of the two I sent to a Gmail recipient today (the one most similar by subject to the email originally bounced last week or so) has still NOT been returned.

What IS going on?