I look after the computer for a good friend who used to used Plusnet and he has 3 force9 email addresses that he still uses. Some years ago he got FTTP but at that time Plusnet did not support FTTP so he had to move to BT but kept his force9 email addresses.
Without any warning or prior notice late last week his email just stopped working. He contacted Plusnet support who put him onto Greenby and he has paid for a years subscription.
Let us say his name is Fred Smith.
Greenby webmail is now working and he logs into it with smith1@smith1.f9.co.uk, but we cannot get Outlook to pick up his emails.
With the curl diagnostics ( Thank you @Townman) I have not found any username that works. I always get login denied. I am using the same password as the webmail login. I have tried various combinations of force9.net f9.co.uk etc.
Plusnet telephone support say thay cannot help, Greenby don't appear to have any support they just point you to Plusnet support. We can't raise at ticket as do not have a plusnet account.
Any help or suggestions would be appreciated.
Many thanks
Tim
curl -v imaps://imap.force9.net -u fred@smith1.f9.co.uk
Enter host password for user 'fred@smith1.f9.co.uk':
* Trying 91.204.208.196:993...
* Connected to imap.force9.net (91.204.208.196) port 993 (#0)
* CAfile: /etc/ssl/certs/ca-certificates.crt
* CApath: /etc/ssl/certs
* TLSv1.0 (OUT), TLS header, Certificate Status (22):
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.2 (IN), TLS header, Certificate Status (22):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS header, Certificate Status (22):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS header, Certificate Status (22):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS header, Certificate Status (22):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS header, Finished (20):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS header, Certificate Status (22):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS header, Finished (20):
* TLSv1.2 (IN), TLS header, Certificate Status (22):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / AES256-GCM-SHA384
* Server certificate:
* subject: jurisdictionC=GB; businessCategory=Private Organization; serialNumber=03279013; C=GB; L=Sheffield; O=Plusnet plc; CN=mail.plus.net
* start date: Aug 15 00:00:00 2025 GMT
* expire date: Aug 14 23:59:59 2026 GMT
* subjectAltName: host "imap.force9.net" matched cert's "imap.force9.net"
* issuer: C=US; O=DigiCert Inc; CN=GeoTrust EV RSA CA G2
* SSL certificate verify ok.
* TLSv1.2 (IN), TLS header, Supplemental data (23):
< * OK IMAP4 ready
* TLSv1.2 (OUT), TLS header, Supplemental data (23):
> A001 CAPABILITY
* TLSv1.2 (IN), TLS header, Supplemental data (23):
< * CAPABILITY IMAP4 IMAP4rev1 UIDPLUS AUTH=PLAIN
< A001 OK completed
* TLSv1.2 (OUT), TLS header, Supplemental data (23):
> A002 AUTHENTICATE PLAIN
* TLSv1.2 (IN), TLS header, Supplemental data (23):
< +
* TLSv1.2 (OUT), TLS header, Supplemental data (23):
> XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
* TLSv1.2 (IN), TLS header, Supplemental data (23):
< A002 NO Login failed.
* Closing connection 0
* TLSv1.2 (IN), TLS header, Unknown (21):
* TLSv1.2 (IN), TLS alert, close notify (256):
* TLSv1.2 (OUT), TLS header, Unknown (21):
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied
