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Archived mailbox? Request for it to be unarchived here!

chlorophil
Newbie
Posts: 3
Registered: ‎31-03-2008

Re: Archived mailbox? Request for it to be unarchived here!

Hi. I have a mailbox that was archived over a month ago, which I'm trying to get restored so I can deal with it properly. Using the service ticket process (as per the instructions on the archiving email) is proving completely fruitless. It's stuck in an endless loop between customer service and tech teams, amazingly with no-one able to spot and resolve.

 

The ticket is:

Question #211792882

I would be very grateful if anyone could assist via this forum.

floydbonus
Newbie
Posts: 4
Thanks: 1
Registered: ‎23-03-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi there. Please could you restore the mailbox that has been archived on my account. (Mailbox beginning with the letter 'r').

 

Thanks!

floydbonus
Newbie
Posts: 4
Thanks: 1
Registered: ‎23-03-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi. I have a mailbox that needs unarchiving. Please could you do this for me?

Account : 'ganymede' - force9 account.

Mailbox: Begining witer letter 'r'

RF25
Interested
Posts: 2
Registered: ‎01-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

 

I request my mailbox to be archived please so I can tidy up and download. Mail box beginning with R 

 

Regards

 

Ron

floydbonus
Newbie
Posts: 4
Thanks: 1
Registered: ‎23-03-2021

Re: Archived mailbox? Request for it to be unarchived here!

You can disregard my request. I didn't hear anything for several days so I found an alternative way to retrieve the mails from backups.

PlusNet - is anyone monitoring this thread? Maybe it should be closed off if not.

jab1
Aspiring Legend
Posts: 11,029
Thanks: 3,607
Fixes: 134
Registered: ‎24-02-2012

Re: Archived mailbox? Request for it to be unarchived here!

@floydbonus This thread is monitored by PN support staff - but they are a bit thin on the ground.

John
RF25
Interested
Posts: 2
Registered: ‎01-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

 Sorry request for my mailbox to be UN-archived please, so I can tidy up and download emails Mail box beginning with R 

Bodger2020
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi

 

I have no idea if my emails have been archived or not, however they were there one minute and totally removed the next along with all my sub folders. Can someone please confirm if they have been archived? 

 

Many thanks.

robert5smith
Interested
Posts: 1
Registered: ‎16-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi

 

Please can you unarchived my mail box? 

 

Thanks

 

Robert

JD2
Browser
Posts: 2
Registered: ‎10-05-2021

Re: Archived mailbox? Request for it to be unarchived here!

Please could you unarchive my email.

Thank you very much.

kellygarf
Hooked
Posts: 6
Registered: ‎04-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi

 

Can my emails be unarchived again please. 

 

Many thanks

Bodger2020
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

Has anyone had their emails restored recently?

 

I posted on here on the 7th April and as of posting this still nothing has happened.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,942
Fixes: 1,433
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Really sorry first of all to see the radio silence on this topic.

 

@chlorophil@RF25 It looks like we've since got that sorted for you

 

@floydbonus Even though it's been a couple of months we should be able to unarchive your emails if you'd still want?

 

@robert5smith@JD2 From what I can see we haven't archived your mail, have you received a notification that we have? 

 

@kellygarf@Bodger2020 I've raised NetOps tasks to unarchive your mail which should be done within 3 working days.

 

Let me know if there's anything else anybody needs help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Bodger2020
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-04-2021

Re: Archived mailbox? Request for it to be unarchived here!

Many thanks for your help.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,942
Fixes: 1,433
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

No problem at all, apologies again we've been quiet here

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team