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Archived mailbox? Request for it to be unarchived here!

adamhenderson
Newbie
Posts: 3
Registered: ‎07-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Please could you unarchive the mailboxes recently archived.

Tags (2)
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 6
Thanks: 3
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@adamhenderson just working on this one now for you. A task has been raised and will be unarchived on Monday

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 6
Thanks: 3
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@polsonhill This has been raised to our networks guys as the emails were archived. They should be restored on Monday.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 6
Thanks: 3
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@Boarder57 Which mailbox is this? We can't put all in a task to our networks team as they will reject it.

JonP1
Newbie
Posts: 2
Registered: ‎10-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hello,

I am posting on behalf of my mother who has lost all her emails from before last Tuesday. Reading various threads I should imagine it is quite likely she has exceeded her maximum capacity and they have been archived.

Can they be unarchived and I can help her to delete and reduce them?

The account is in the username

peterpetter

and her email addres is

helen@peterpetter.free-online.co.uk

Thanks!

Jon

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 6
Thanks: 3
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@JonP1 I have now requested it to be unarchived for you and should be done on Monday.

JonP1
Newbie
Posts: 2
Registered: ‎10-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Thanks!

I will check with my mother on Monday and get deleting!

How long will we have before it might be archived again?

Best wishes,

JonP

Rincewind_
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 4
Registered: ‎17-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi Jon,

I hope you are well. 

I have checked the status of the emails and they were restored yesterday. If the mailbox is still over the 1000MB limit after 7 days (18th January in this case) they will be archived again. 

 

I hope this helps. 

markdamen
Hooked
Posts: 8
Registered: ‎15-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi

Please can you unarchive a mailbox for me:

damen+roger

Many Thanks

Mark

Rincewind_
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 4
Registered: ‎17-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi @markdamen ,

 

I have sent you a private message regarding your request.

 

Thanks

adamhenderson
Newbie
Posts: 3
Registered: ‎07-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Email has still not been unarchived, when can I expect this to be done.

Rincewind_
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 4
Registered: ‎17-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi @adamhenderson,

Sorry to here this.

I have requested an update for you. I'll let you know as soon as I get a response. 

Rincewind_
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 4
Registered: ‎17-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi @adamhenderson,

 

Please can you confirm you have checked webmail for your restored emails?

 

The username format is [username]+[mailbox] and then the password for the mailbox in question. 

 

Thanks

adamhenderson
Newbie
Posts: 3
Registered: ‎07-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Can confirm that the archived mailbox has NOT been restored.

Rincewind_
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 4
Registered: ‎17-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

hi @adamhenderson,

 

Thanks for your reply I have passed this information back to the relevant team. 

 

I'll let you know when I get a response.