Only one of my email addresses has been moved to greenby and the other has now stopped working

[#1]

I have an old force9 email address which I use most often.

I acquired a plus.com email address when someone changed my account setting and messed things up some years ago.

 The plus.com email address has been transfered to Greenby and works, but my prefered force9 email address has stopped working.

I there a way to get my force9 email address back working?

[#2]

In what way has it "stopped working"?

A description of error events and perceived experience enables appropriate advice to be offered.

[#3]

Hi,

My plus.com email address is still sending and receiving mail, and I can still log on using webmail.

With my force9 email, with Thunderbird I get a popup every few minutes saying "Login to server mail.forc9.net with username xxx failed. Retry, enter new password or cancel." Unless I click cancel I don't get my plus.com emails but after downloading my plus.com emails I get the above popup again. Clicking retry just gives the same popup.

Also, I cannot login using webmail either to my force9 account.

My last received force9 email was on the 18th of November (I was away at the time so today is my first opportunity to investigate further) .

I haven't received any email informing me that my emails have been transferred to Greenby, but I did get one saying it would happen from the 17th of November.

Thank you for your help.

[#4]

Is this a secondary mailbox?

If yes then there are issues with Greenby’s configuration which is under investigation.  Try changing the userID on IMAP / POP3 server to account+mailbox

[#5]

Sorry, I don't know if it is secondary or not. I guess it could be since Plusnet managed to delete it then had to fudge something to get it back after they moved me from force9 to plusnet.

Apologies for my ignorance, but what do you mean by  account+mailbox? I tried googling it and also plusnet/force9 email settings and it seems to be as the sources suggest.

I use POP with mail.force9.net as the server name and my email address as the account name.

Again, thank you for your help.

[#6]

Hi Simon,

Your account can have multiple email addresses:

• the default usually account@account.forece9.co.uk
• secondaries which can be of the ilk of you@account.force9.co.uk

Prior to the migration the server userID credential could be the email address for all mailboxes.  Post migration Greenby has some gremlins under investigation.  Reference testing suggests that there are issues with secondary mailboxes, which are not accepting email addresses as valid credentials.

Empirical testing suggests that (as an interim mitigation) account+you (as a per the example above) works.