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Archived mailbox? Request for it to be unarchived here! (Part 2)

pearceys
Newbie
Posts: 1
Registered: 3 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

 

Please can you unarchive my email account named "lily" so that I can reduce the amount of emails stored?

 

Please can you advise how long this will take...

 

Thanks

Mark

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @pearceys 

We've raised this up for you and we'll get them restored as soon as possible 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ian_aitch
Hooked
Posts: 8
Registered: ‎14-01-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

My mailbox @IanHutch has been archived. Can this please be restored.

 

Thanks

Ian

James30
Plusnet Help Team
Plusnet Help Team
Posts: 413
Thanks: 142
Fixes: 26
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Ian_aitch  Hi, I've sent off the request to get the mailbox in question unarchived, just give it a few days.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
louiseandben
Hooked
Posts: 7
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

please can you restore the e-mails from our mailbox beginning with "L"? We deleted messages to stay below the size limit, but forgot to empty the "trash" folder, so didn't notice we were still exceeding our quota.

Many thanks!

Ben

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,510
Thanks: 575
Fixes: 99
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@louiseandben I can't see they have been archived. Are you sure they have?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
louiseandben
Hooked
Posts: 7
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, sorry, it looks like we accidentally filtered the e-mails on that account. I'm really sorry. Thank you for checking for us!

Spoddywots
Newbie
Posts: 2
Registered: Monday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, while on holiday on and using a Kindle I had a 'fat finger' issue during the 1st week of May and managed to delete all my old undeleted emails in my Inbox, some of which are quite important due to a financial issue. Please can you restore them.

Thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @Spoddywots 

I've raised this to the right team and they can still see all the e-mails there.

They may be in your deleted items folder on your device so you should be able to move them back from there

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Spoddywots
Newbie
Posts: 2
Registered: Monday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I've been through all my folders and can't find them. When I look at my folders the 'deleted items' folder is greyed out, could this explain it?

Townman
Superuser
Superuser
Posts: 23,194
Thanks: 9,713
Fixes: 162
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Make sure that your email client has subscribed to all of the folders.  There could be more than one trach / deleted items folder if the mailbox has been accessed by more than one email client (device).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.