Archived mailbox? Request for it to be unarchived here! (Part 2)

[#1]

Hi @Docspawn9 

Welcome to the community.

I've sent you a private message to try and get you some help with this.

Chris

[#2]

Can I ask for email [Removed] to be unarchived please.

Many thanks 

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#3]

Thanks for reaching out to us about this, @Sam1988 

We've removed your email address from public view here, but I can still see this at my end so will get this checked out for you.

If we need any further details further down the line, I'll send you over a private message too.

Peter

[#4]

Hi @Sam1988, 

Thank you for your patience. 

As we do not have account access here on the community, I would recommend you Contacting our guides who can take a look into this for you. 

Thanks 

Ritu

[#5]

Hi
I've had a look at the guides and can't see any that relate to email. Is there a direct link to what I need please?

[#6]

@Sam1988  The rather confusing  "Contacting our guides" actually means phone customer support. 

[#7]

Please restore my archived email

[#8]

Hi @horacestronge.

We've looked into this and can see that you've migrated to Greenby. 

Could you let us know why you believe your emails have been archived? Have you checked all of your folders, including your Deleted and Spam folders?

Debbie

[#9]

Because I got this email from plusnet support

Username: horacestronge

You are receiving this message as your mailbox has not been accessed since:

2020-07-12 08:56:17

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted.

Kind regards,

Plusnet customer support

[#10]

Thanks for posting the email you received, @horacestronge.

I've had this checked for you. Your service has been migrated to Greenby, and no emails have been archived from our side.

Debbie