Archived mailbox? Request for it to be unarchived here! (Part 2)

[#1]

Good morning @joncoussens.

I've just sent you over a private message so we can take some details for this one 😊

Peter

[#2]

Good afternoon,

I manage my elderly MiL's e mails for her but have let it slip lately and her folders have now been archived.

Can someone please restore the mails to <redacted>  account ?

Thanks

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#3]

Good afternoon @safcdl16.

I just need to confirm a few more details with you on this one, so I've sent you over a Private Message 😊

Peter

[#4]

Please tell me whether my emails have been archived as I have had no recent warnings (I rcvd one a few weeks ago and deleted emails at that point. No more warnings recently) If so, PLEASE unarchive so that I can delete more. I am currently visiting my centenarian Mother so will have time to work on this next week. Am not very IT literate and am going quietly (not so quietly, actually) mad trying to work out where to post this plea! My fingers are crossed... HELP!

[#5]

All my emails have disappeared. Have I been archived? or migrated to Greenby? (I knew nothing of Greenby until investigating my email disappearance) New emails are filtering in so possibly not the latter?? As a person of non-techy skills, I would be delighted to hear opinions, receive advice or helped to return to an age of hand-written-in-Copperplate correspondence. Thanks in anticipation,  Demoralised of Sadville

[#6]

Hi @TheMotherShip1. 

Welcome to the community. 

I am sorry to hear your emails have disappeared. 

I have sent you over a private message to gather more details. 

Katie

[#7]

Good evening
I have been migrated across mostly successfully. All folders are there however several of the Archived folders are now empty and have the name changed to "trash xxx". Is it possible to retrieve the emails that they contained?
Thanks

[#8]

Good morning @mw1.

We've had a double check at our end and can't see any issues with archived emails, so it sounds like something hasn't quite pulled through as it should do with the migration. 

I'd recommend flagging this with Greenby directly as a first port of call, and they can investigate further from there. 

Peter

[#9]

Thanks Peter. Logged it with Greenby.

[#10]

Hi, I am looking for some help to recover an email from 2013 ish. I know its a long shot could an email this far back be in an archive. Thanks.

[#11]

@harvey2004 An email that old will definitely NOT be anywhere on  any archive.

[#12]

please unarchive my email : <redacted>.plus.com

Thank you

John

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#13]

Hi John,

Welcome to the Community!

I've passed your request to our team, and I will let you know when I hear back from them.

Rach

[#14]

Hi John,

Thanks so much for your patience with this.

It looks like you've been migrated to Greenby, so the team aren't able to unarchive your emails because of this.

Rach

[#15]

Hello,

I'm wondering if i can get my old plusnet mailbox reneabled as need them.

Its been a real problem discovering where they went till now so hopefully i can get it back.

Anyone able to offer direction please?

Thanks

DS.