All email gone
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- Re: All email gone
All email gone
27-01-2024 5:54 PM
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About an hour ago the contents of all my email folders disappeared. This is not good!!!! It's the same whether I log in to WebMail, or use iOS mail app, or Thunderbird on Windows (using imap). Please someone at PN tell me this is temporary glitch and all my mail will appear again soon.
Re: All email gone
27-01-2024 5:58 PM
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@MikeBz Are you using POP or IMAP?
Re: All email gone
27-01-2024 6:08 PM
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Re: All email gone
27-01-2024 6:11 PM - edited 27-01-2024 6:12 PM
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As I suspected. I wonder if you have exceeded the the 1GB storage allowance, although I understand you receive at least three warning emails, commencing on you hitting 75%?
Re: All email gone
27-01-2024 6:32 PM
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Re: All email gone
27-01-2024 6:41 PM
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As I use, and have always used, POP for my PN email account, I am not conversant with the niceties of IMAP, but you did empty all the folders - including the 'deleted' one at your last clear-out?
I suggest you put a request in this topic : https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here-Part-2/m-p... to request restoration of your mailbox(es), although I doubt it will be picked up until Monday.
I will tag @Townman / @MisterW , as they know much more than me in this area, in case they can offer further advice.
Re: All email gone
27-01-2024 6:52 PM
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At the last clearout, some time last year, I did purge a couple of very large folders but not everything. It was only earlier this afternoon that all emails disappeared (folders are still there, just all empty apart from the few emails which have come in since). There was nothing in deleted as I recall.
Re: All email gone
27-01-2024 6:56 PM
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Then, unless someone proves me wrong, I suspect you have again exceeded the storage limit, and either have not seen, or exceeded the warning emails. My advice FWIW, is to move anything you wish to keep to local storage, and leave the server storage level as low as possible.
Re: All email gone
27-01-2024 7:03 PM
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Re: All email gone
27-01-2024 7:05 PM
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Fair enough - I'm afraid I have no further advice to give, but what has happened is totally consistent with you having exceeded the allowance.
Re: All email gone
27-01-2024 7:29 PM
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Try raising a restore request on the the unarchive thread.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: All email gone
27-01-2024 7:36 PM
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Think I may have sugested this, @Townman 😉
Re: All email gone
27-01-2024 7:40 PM
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Re: All email gone
27-01-2024 8:36 PM
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I’m pretty sure deleting in Thunderbird doesn’t move things to Trash -
im afraid it does!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: All email gone
27-01-2024 8:56 PM
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