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community login gone wrong

opal1
Newbie
Posts: 2
Registered: ‎26-07-2022

community login gone wrong

So i tried to change my password to get to the forume on my old account @Opal 

Oh dear it all went a bit Pete Tong

No problem i thought Ill click on the "need help with username & pasword£ thing on the login screen.

Enter you email it says & send

I have done - multiple times - & it says email sent BUT I NEVER GET THEM.....?

SO here we are new community account ..... less than impressed.... something appears bust somewhere?

 

How do i access my old community account & change the login details to something new?

 

TIA

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,857
Thanks: 5,277
Fixes: 421
Registered: ‎30-06-2016

Re: community login gone wrong


Moderators Note


This topic has been moved from Everything Else to Community Feedback.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: community login gone wrong

Hi there,

I'm really sorry to see you've had issues resetting your password for the Community.

We're aware the Community Mailer isn't sending emails all of the time, which we're working to get to the bottom of. 

In the meantime, I believe that you're into your Opal account now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet