Superuser Program
I am glad to hear from you again! You have always been very helpful to me and others with our problems in the past and, presumably your present position in the Company just fills you working life these days.
It seems to me that the dominating technical problem about Webmail issues have not got any obvious action to clear them. Is it a matter of the management team not reading about them? Surely there must be a plan of action to clear everything up technically but does it cost too much to do it?
Let us hope to see some progress.
@HairyMcbiker - Posting on Facebook or Twitter about this Superuser Program will unfortunately achieve nothing.
@Anonymous - I'll give @LouisaMartin and @Bergstien a nudge for you.
This sounds promising @Townman, and reading between the lines I'll assume you are saying this as you have been invited to participate.
But all said and done how long does it really take out of the day to respond to a message. Yes, people are busy but weeks, days, really!
@HairyMcbiker wrote:
@HarryB did I mention this program?
Considering it's in a thread regarding the superuser program and was a post responding to Mook asking about the superuser program, I thought it was a fair assumption that the post was regarding this thread/Mooks post.
Apologies if I've misunderstood what you were getting at.
@Anonymous wrote:
... reading between the lines I'll assume you are saying this as you have been invited to participate.
... people are busy but weeks, days, really!
Hi @Anonymous,
I have not been invited to participate (I do not believe any invitations have gone out), but I have been "making a bit of a nusience" of myself over some matters around here; there is real recognition of the issues and I get the same positive consistent answer in respect of the Superuser program. It is still being fleshed out.
I rather suspect that there needs to be a fair amount of work undertaken to get buy-in from all of the middle management ... after all if the program delivers its promises, it is going to be a bit scary having some smelly hairy users (free of corporate politics constraint) able to challeng unit manager over what's happening.
I trust the person I'm most in communication with and if they say "sorry I've been busy, but I will respond directly..." then I believe them. There is a lot happening around here all at once ... new people and potentially a very big exciting change to the influence of forum members over operational activities.
At the moment, I'm waiting, doing a little bit of gardening, quietly piling up those annoying little stones and sometimes half bricks one finds whilst digging....
Well this is even more frustrating as I was told that the invites would be sent out a couple of weeks ago and that too was from a very trustworthy source. Having said that at least you are getting responses to your queries, I’m getting ignored. 
@HairyMcbiker wrote:
It appears that if you want a quick answer (from PN) then don't post here, post on social media.
Unfortunately all that has done recently is pull resource away from the forums.
Hopefully it won't be as much of (If at all) a problem once we have the new starters on the team fully as it will considerably increase the size of the team compared to what it was previously.
@HairyMcbiker wrote:
we have been told this SAME thing (i.e. more staff/payment it getting fixed/view your usage will be fixed next week/month/year ??) for over 7 years that I know of.
I can't speak for all of those things, but as for more staff, as I mentioned previously in this post, we were hiring and the vacancy had been posted.
A lot of the new starters are currently in training and have already made introduction posts in the introductions board.
Having said this, I don't really want to keep this thread off topic (Superuser program) so I'll leave it at that for now.
