Spam post showing in unread topics
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Spam post showing in unread topics
10-05-2017 9:39 AM - edited 10-05-2017 9:40 AM
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Why is the post "Divorce >>>&&&..." showing in unread topics (general Chat board)? Surely it should have been deleted or moved to a hidden board.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Spam post showing in unread topics
10-05-2017 9:50 AM
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Re: Spam post showing in unread topics
10-05-2017 10:25 AM
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Link to the post:
Divorce >>>&&& problem ~~~solution +91-8107216603 ...
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Spam post showing in unread topics
10-05-2017 11:05 AM
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Re: Spam post showing in unread topics
10-05-2017 11:10 AM - edited 10-05-2017 11:11 AM
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There were 8 posts by this user before he was banned and all posts marked as spam. The situation where one post seems to linger tends to happen if there had been a reply to it at some stage. It then usually falls off the grid within a couple of days.
I have just removed the offending post manually but can anyone still see it?
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Re: Spam post showing in unread topics
10-05-2017 11:38 AM
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Such are the predictable pitfalls of this being an open forum, not linked to real user accounts.
We did say during the initial trials of this "best of bread" forum technology platform that not integrating it with the CRMS was asking for trouble. I also recall being told it would be consider at a later date ... well we are now one year on ... any plans to implement a CRMS integration? Least one would be assured that the complains come from real customers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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