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Spam post showing in unread topics

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Spam post showing in unread topics

Why is the post "Divorce >>>&&&..." showing in unread topics (general Chat board)? Surely it should have been deleted or moved to a hidden board.

jelv (a.k.a Spoon Whittler)
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5 REPLIES 5
Browni
Aspiring Hero
Posts: 2,566
Thanks: 974
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Registered: ‎02-03-2016

Re: Spam post showing in unread topics

I ended up marking all posts read to get rid of that post last night.
Ex-Plusnetter now living life in the G,fast lane!
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Spam post showing in unread topics

Link to the post:

Divorce >>>&&& problem ~~~solution +91-8107216603 ...

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jaread83
Community Gaffer
Community Gaffer
Posts: 3,437
Thanks: 2,327
Fixes: 81
Registered: ‎22-02-2016

Re: Spam post showing in unread topics

Looks like the user got banned and the post moved to a hidden board. Not sure if the marking of spam worked in this case though... I can see a number of posts by this user in the spam folder.. maybe the mods could take a quick look?

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Mav
Moderator
Moderator
Posts: 21,081
Thanks: 4,161
Fixes: 468
Registered: ‎06-04-2007

Re: Spam post showing in unread topics

There were 8 posts by this user before he was banned and all posts marked as spam. The situation where one post seems to linger tends to happen if there had been a reply to it at some stage. It then usually falls off the grid within a couple of days. 

 

I have just removed the offending post manually but can anyone still see it?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Townman
Superuser
Superuser
Posts: 18,278
Thanks: 7,570
Fixes: 77
Registered: ‎22-08-2007

Re: Spam post showing in unread topics

Such are the predictable pitfalls of this being an open forum, not linked to real user accounts.

We did say during the initial trials of this "best of bread" forum technology platform that not integrating it with the CRMS was asking for trouble.  I also recall being told it would be consider at a later date ... well we are now one year on ... any plans to implement a CRMS integration?  Least one would be assured that the complains come from real customers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.