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Reset Password Facilty broken....

SkylineUK_Dup
Dabbler
Posts: 13
Thanks: 5
Registered: 02-06-2016

Reset Password Facilty broken....

So I just had to re-register.  Requested PW reset twice - zilch.  Ticked off

5 REPLIES
Superuser
Superuser
Posts: 2,588
Thanks: 978
Fixes: 8
Registered: 10-04-2007

Re: Reset Password Facilty broken....

Two things:

1:  Is the email address you are monitoring the same one you originally registered with on the old Forum?  This where the "Reset password" link will be sent.

2:  The process is not always very speedy!  It can take a few hours.

 

Maurice

Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Reset Password Facilty broken....

When the community went live there were a few hundred users all requesting email resets so the system was getting backed up with email requests in the queue. I recently tested the password reset facility and it gets to my inbox instantly now. As @MauriceC mentioned, the email will be sent to the email address you originally registered with on the old forum.

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Plusnet Help Team
Plusnet Help Team
Posts: 4,034
Thanks: 742
Fixes: 165
Registered: 25-03-2015

Re: Reset Password Facilty broken....

@SkylineUK_Dup Would you mind dropping me a PM with the email that you've been trying to get the password reset sent to please.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,034
Thanks: 742
Fixes: 165
Registered: 25-03-2015

Re: Reset Password Facilty broken....

Just to clarify publicly. The problem on this one was that the email address on the original forum account wasn't what it was thought to be Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Reset Password Facilty broken....

No wonder they were not getting the email Wink so not broken then.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.