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Reset Password Facilty broken....

SkylineUK_Dup
Rising Star
Posts: 65
Thanks: 12
Registered: ‎02-06-2016

Reset Password Facilty broken....

So I just had to re-register.  Requested PW reset twice - zilch.  Ticked_off

5 REPLIES 5
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Reset Password Facilty broken....

Two things:

1:  Is the email address you are monitoring the same one you originally registered with on the old Forum?  This where the "Reset password" link will be sent.

2:  The process is not always very speedy!  It can take a few hours.

 

Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: Reset Password Facilty broken....

When the community went live there were a few hundred users all requesting email resets so the system was getting backed up with email requests in the queue. I recently tested the password reset facility and it gets to my inbox instantly now. As @MauriceC mentioned, the email will be sent to the email address you originally registered with on the old forum.

Frontend Web Developer | www.plus.net

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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Reset Password Facilty broken....

@SkylineUK_Dup Would you mind dropping me a PM with the email that you've been trying to get the password reset sent to please.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Reset Password Facilty broken....

Just to clarify publicly. The problem on this one was that the email address on the original forum account wasn't what it was thought to be Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: Reset Password Facilty broken....

No wonder they were not getting the email Wink so not broken then.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.