Reset Password Facilty broken....

[#1]

So I just had to re-register.  Requested PW reset twice - zilch. 

[#2]

Two things:

1:  Is the email address you are monitoring the same one you originally registered with on the old Forum?  This where the "Reset password" link will be sent.

2:  The process is not always very speedy!  It can take a few hours.

Maurice

[#3]

When the community went live there were a few hundred users all requesting email resets so the system was getting backed up with email requests in the queue. I recently tested the password reset facility and it gets to my inbox instantly now. As @MauriceC mentioned, the email will be sent to the email address you originally registered with on the old forum.

[#4]

@SkylineUK_Dup Would you mind dropping me a PM with the email that you've been trying to get the password reset sent to please.

[#5]

Just to clarify publicly. The problem on this one was that the email address on the original forum account wasn't what it was thought to be

[#6]

No wonder they were not getting the email so not broken then.