Reporting Community Issues

Townman · ‎22-08-2007

The understatement of the year...!

The one thing which does look better is the presentation of the tiny editor panel.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Townman · ‎22-08-2007

Update from the SU space. There is a fix being rolled out (should not have broken) though it appears to be browser dependent.

Fine here on my iPhone, but not on my windows desktop using MS Edge.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

James_B · ‎10-09-2024

Hi @pvmb,

Khoros (our community platform provider) have identified a style issue within Khoros Communities, including incorrect CSS rendering and are currently rolling out a fix.

James

archerry · ‎15-06-2013

This is appalling.

Need to take a deep breath, and work out how to see the recent posts.

Good luck everyone.

mystreet1 · ‎26-01-2024

Working OK in a private browser, but not on normal. Thought it was just me, started looking for changes that I made

Was a member for years, but moved from PN fttc to fttp from an AltNet. Getting 940Mb up and down. Happy to stay on here and try to help others. 

Townman · ‎22-08-2007

Same has been reported within the SU space.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

What the blazes have Khorus done?

The forum is totally unusable as it stands!!!!!!!

Very, very unhappy.

John

TheRoadCrew · ‎14-05-2017

@jab1 wrote:

[...]

The forum is totally unusable as it stands!!!!!!!

It's fine for me on Firefox Nightly (148.0a1 (2026-01-06) (64-bit)) but not stable branch Firefox.

jab1 · ‎24-02-2012

I'm on the Ubuntu (Zorin) release 146.0.1 (December 18.2025) and it was fine when I first accessed it this evening around 1830, but now - well, I had better not post my thoughts.

John

pvmb · ‎12-02-2014

@James_B wrote:

Hi @pvmb,

Khoros (our community platform provider) have identified a style issue within Khoros Communities, including incorrect CSS rendering and are currently rolling out a fix.

Thanks, James. All OK now.

jab1 · ‎24-02-2012

@pvmb Oh no it isn't - I'll check in the morning after I've run my nightly clean-up.

John

pvmb · ‎12-02-2014

...Oops! Spoke too soon. 😞

James_B · ‎10-09-2024

Khoros completed the rollout of the fix last night. Please let me know if you encounter any further issues.

James