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Query: How are forum posts prioritised by staff?

dangerousfish_1
Grafter
Posts: 28
Thanks: 2
Registered: ‎23-04-2020

Query: How are forum posts prioritised by staff?

Curious on this one as I've had a post open in the Fibre channel for the past week that's had a significant number of views but hasn't been addressed by the support team.

I appreciate things are busier than usual at the moment but I'd have thought that would mean more resources were dedicated through the community channels given the lower staff levels in the office?

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 28,425
Thanks: 6,254
Fixes: 1,453
Registered: ‎11-01-2008

Re: Query: How are forum posts prioritised by staff?

Staff don’t browse the forum directly, there are support tools that co-ordinate and prioritise the posts in the forum / Facebook/ Twitter etc. And use the tools to respond.
As you say very busy times, just need to wait it out I’m afraid.
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