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Please stop logging me out!

Community Veteran
Posts: 13,919
Thanks: 514
Fixes: 7
Registered: 01-08-2007

Please stop logging me out!

I am becoming really frustrated at being logged out every few days. It's pathetic and it's even more pathetic that its apparently a very important security measure... especially when SMF let us stay logged in all year and it wasn't a security issue back then.

 

So please, justify this feature to me or scrap it. I've had to log in on two devices today and i've had enough of it. It's fiddly enough just trying to reply using a mobile phone but to keep getting the login page is frustrating.

 

Thank you for reading this plusnet.

Moderator's note by Mike (Mav) All caps title removed as per Forum rules

I need a new signature... i'm bored of the old one!
11 REPLIES
Browni
Seasoned Champion
Posts: 1,501
Thanks: 424
Fixes: 35
Registered: 02-03-2016

Please stop logging me out!

I don't get logged out on any of the 3 devices I use to access the forum.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Gaffer
Community Gaffer
Posts: 2,838
Thanks: 1,509
Fixes: 62
Registered: 22-02-2016

Please stop logging me out!

I need to login sometimes when I start a new mobile browsing session but my username and password is always inserted from having saved the credentials so its one click. For desktop browsers I rarely need to log on. The only time it logs me out is if I leave a page open on my browser and leave it for a few hours while the screensaver is going on.

 

This is a security feature that was recommended to be a 30 minute window of idle activity will log you out... but was increased to 120 minutes against that recommendation and by request of the users here. The logic behind this is supposed to be that if you leave your computer for any length of time with the community open in your browser and someone else comes along and you forgot to sign out, it would sign you out so that another person cant use the same device you were on and start messing with your account.

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Community Gaffer
Community Gaffer
Posts: 2,838
Thanks: 1,509
Fixes: 62
Registered: 22-02-2016

Re: Please stop logging me out!

How about I look into increasing the number to something really long so it would be difficult for that system to automatically log you out after so many minutes? I'd need to discuss with @LouisaMartin first.

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Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Please stop logging me out!

If you really feel there is a need Jack, but I've not had any issues with this lately, especially since that timeout was increased to 120 minutes.

Community Gaffer
Community Gaffer
Posts: 2,838
Thanks: 1,509
Fixes: 62
Registered: 22-02-2016

Re: Please stop logging me out!

I have made some adjustments that should help you guys out.

The cookie for auto sign-in expiration has been changed from 30 days to now never expire (if you delete your browser cache that will be the only way it will clear it now).

The auto log out timer has been increased to 200 minutes and that is the maximum that the system will let me go up to on that. I wanted to increase it to 24 hours so it would be unlikely to happen but 200 is the max so let's see if that alleviates the issue.

Cheers

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 13,919
Thanks: 514
Fixes: 7
Registered: 01-08-2007

Re: Please stop logging me out!

Had to sign in again today..

I need a new signature... i'm bored of the old one!
rongtw
Seasoned Hero
Posts: 6,308
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Registered: 01-12-2010

Re: Please stop logging me out!

i never get  logged out on PC but every time on mobile i have to sign in

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Community Veteran
Posts: 4,740
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Registered: 16-10-2014

Re: Please stop logging me out!

I'm with @Browni on this one the only time I ever have to log in either on my Mac or iPad is when I consciously logout or erase cookies. I think I've only ever physically logged in a handful (assuming you've about 10 fingers on a hand!) of times since the site was launched, so it would be interesting to see what the logs said.

Plusnet Help Team
Plusnet Help Team
Posts: 4,028
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Registered: 25-03-2015

Re: Please stop logging me out!


rongtw wrote:

i never get  logged out on PC but every time on mobile i have to sign in


I echo this response. For a brief period of time after an update to chrome on my mobile, I stayed logged in on my mobile pretty consistently, however the update following that sent it back to making me log in on my mobile each visit after an extended period of time.

 

My laptop at work and home have both stayed logged in consistently.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Please stop logging me out!

Same as @Browni and @Mook here. Unless I've actually logged out, I'm rarely prompted for a login on any device. I hadn't been keeping notes, but maybe an update to forum software might sometimes trigger it, but there hasn't been one in the last few days AFAIK.

Moderator
Moderator
Posts: 16,507
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Registered: 06-04-2007

Re: Please stop logging me out!

I never get logged out when using the PC but occasionally do using the tablet or phone. Can't find any rhyme or reason for that as I could be using the phone, put if down a while (not using any other device), then go back to the phone and I have been logged out even though I always select the option to stay logged in.

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